IT Service Desk Analyst Apprentice (Fittleworth Medical)
FITTLEWORTH MEDICAL LIMITED
Littlehampton (BN17 7FB)
Closes on Friday 22 August 2025
Posted on 15 July 2025
Contents
Summary
Firebrand Training have an exciting new opportunity for an Apprentice IT Service Desk Analyst with Fittleworth Medical a leading Dispensing Appliance Contractor based in Littlehampton.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 08:45 - 17:15.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Immutable Principles are timeless guideposts that define what it means to be an employee at Fittleworth. We strive to embody these qualities in our actions as individuals and as a company.
Dignity of the Person: Our employees, indeed, all people, have dignity and intrinsic value independent of the work they do. We treat each other, with respect. We vigilantly strive to meet the needs of those who use our products and services. In the process, we make life more rewarding for them and we ourselves become better human beings.
Service: We serve those who use our products and services, our other customers, each other, and our communities, all with humility, compassion, and perseverance.
Integrity: Integrity is at the heart of how we do business. The ethical way is the only way. We are open and truthful, treat others justly, and do the right thing even when it is difficult.
Stewardship: We have been entrusted with an independent and employee-owned company. As stewards of that trust, we are guided by the policies and principles of our founder, John Dickinson Schneider, to ensure that Hollister continues in perpetuity as independent and employee owned and that as the company grows and prospers, it remains financially strong.
As an integral part of the Fittleworth team, your role as an Apprentice IT Service Desk Analyst, is to work closely with the members of the IT Team to ensure the effective and timely resolution of end-user issues; whilst creating and maintaining the self-service section of the Service Desk.
Your duties and responsibilities in this role will consist of:
- Setting up new PC's, installing, configuring and supporting computer hardware, software, operating systems and applications.
- Setting up new users to the network and de-activating leavers.
- Logging support requests and managing the ticketing system.
- Coordinating tests and troubleshooting with internal customers to resolve technical faults, and where necessary providing training and advice.
- Producing and maintaining IT statistics, reports, checklists and other documentation as required.
- Assist in the upkeep and maintenance of IT inventory.
- To set up, maintain, and organise repairs for various computing, audio, visual and telephone equipment.
- To maintain high standards of computer security and safety in line with the Company’s IT Procedure.
- Taking ownership of and working proactively on support queries; developing the skills to complete resolution of incidents where possible.
- Escalating any issues to second line support where necessary.
- Support and assist in other areas of the IT Team as required on an ad-hoc basis.
- Continually look for, and suggest, ways we can improve the service we provide to the wider business.
- Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous manner.
- Establish and maintain effective working relationships with co-workers, supervisors and external contacts.
- Demonstrate the Fittleworth Way Values within the business at all times.
- Professional Development.
- Throughout the 18-month contract to work towards obtaining Level 3 ICT qualification.
- Attend any further training as required.
- Regularly maintain and update a personal CPD.
Where you'll work
2 Henry Lock Way
Littlehampton
BN17 7FB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
· Microsoft Certified Azure Fundamentals (AZ-900)
· CompTIA IT Fundamentals+
· Certiport IT Specialist Networking
· Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecoms networks
- Maintenance or repair of telecoms network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Requirements
Essential qualifications
A Level in:
(or equivalent professional experience) (grade (A*-C/9-4 or equivalent))Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Logical
- Initiative
- Good computer literacy
- Knowledge of Microsoft Windows
- Troubleshooting skills
- Analytical thinker
- Numerical skills
- Effective collaborator
- Interpersonal skills
- Ambitious
- Positive team player
- Can do attitude
- Customer focused
- Service driven
- Self motivated
- Ability to take ownership
- Personal integrity
- Professionalism
- Ability to show resilience
Other requirements
• Life Insurance Cover x10 Annual Salary • Competitive full pension scheme of 8.5% employer contribution • Employee cost of private healthcare covered with option to add family members • A comprehensive, embedded Employee Assistance Programme • Access to our bespoke employee reward platform “Fittle-perks" providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre! • 25 days annual leave, bank holidays • 1 Me Day, 1 Volunteer day per annum • Enhanced support on family friendly policy • Flexible Working
About this company
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.
After this apprenticeship
The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance.
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
Nathaniel Hamilton
NathanielHamilton@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000331630.
Apply now
Closes on Friday 22 August 2025
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