Level 3 IT Solutions Technician Apprenticeship – St John Wall/St Patrick and St Edmund’s – Find an apprenticeship

Summary

We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our vibrant Catholic schools in Birmingham: Saint John Wall Catholic Secondary School and St Patrick and St Edmund’s Catholic Primary School.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

IT solutions technician (level 3)

Hours

Monday to Friday between 8am – 3:48pm.

39 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide first-line support for IT issues and service requests through the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
Troubleshoot technical problems to minimise downtime and ensure operational continuity.
Ensure stable and secure network and internet connectivity across the school.
Manage user accounts and permissions across school systems and networks.
Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations.
Assist staff and students with IT-related queries, providing guidance and basic training where necessary.
Participate in IT projects, including system upgrades and technology rollouts.

Where you'll work

This apprenticeship is available in these locations:

Oxhill Road, Birmingham, B21 8HH
Rosebery Street, Birmingham, B18 7PA
106 Dudley Road, Birmingham, B18 7QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Study towards a relevant qualification, IT Solutions Technician Diploma.
On-the-job training and mentoring from experienced professionals.
Regular review meetings to track progress and development.

Requirements

Desirable qualifications

GCSE in:

English (grade 4 - 9 or equivalent)
Maths (grade 4 - 9 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About this company

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

http://www.inspire-ata.co.uk (opens in new tab)

After this apprenticeship

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

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