Aston Martin Parts Advisor Apprenticeship - Nottingham – Find an apprenticeship

Summary

Aston Martin Nottingham are offering a fantastic opportunity for an Apprentice Customer Service Parts practitioner to join their busy workshop in Nottingham. Learning how to provide industry leading services to customers, working with a great team, but also able to work on own initiative.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

The current National Minimum Wage (NMW) rate for apprentices is £7.55 per hour.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday 8am - 5:30pm - 1-hour lunch break

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Knowing your customers:

Understand who customers are
Understand the difference between internal and external customers
Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective

Understanding the organisation:

Know the purpose of the business and what ‘brand promise' means
Know your organisation’s core values and how they link to the service culture
Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation

Meeting regulations and legislation:

Know the appropriate legislation and regulatory requirements that affect your business
Know your responsibility in relation to this and how to apply it when delivering service

Systems and resources:

Know how to use systems, equipment and technology to meet the needs of your customers
Understand types of measurement and evaluation tools available to monitor customer service levels

Your role and responsibility:

Understand your role and responsibility within your organisation and the impact of your actions on others
Know the targets and goals you need to deliver against

Customer experience:

Understand how establishing the facts enable you to create a customer focused experience and appropriate response
Understand how to build trust with a customer and why this is important

Where you'll work

2 Thane Road
Nottingham
NG7 2AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College.

Apprentices will be required to have level 1 English and maths or equivelent prior to starting apprenticeship.

You will have regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 9-3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions.

About this company

Here at Aston Martin Nottingham we heavily pride ourselves on our unsurpassed standard of service to all of our valued customers. With the entire range of new Aston Martins and an extensive collection of Timeless Certified Pre-Owned models available, we are certain that we will be able to assist you in finding your perfect Aston Martin. Further to sales, we have a team of highly-skilled Technicians and Master Technicians who offer the entire suite of Aston Martin aftersales services to ensure peace of mind. We invite you to browse our website and look forward to welcoming you into Aston Martin Nottingham soon

http://www.sytner.co.uk/aston-martin/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Ask a question

The contact for this apprenticeship is: