Apprentice Senior Education Support Administrator (Data Technician pathway)

Summary

A great opportunity to develop data skills whilst working in the administration team in the College of Engineering and Physical Sciences.

Wage

£23,718 a year

Check minimum wage rates (opens in new tab)

Rising to £29,647 after 12 months service.

Training course

Data technician (level 3)

Hours

Monday to Friday between 9am to 5pm.

35 hours a week

Start date

Sunday 21 September 2025

Duration

2 years 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, examinations, progression, and graduation etc.
Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
Manage all data in accordance with University policy and Data Protection Regulations.
Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
Deal with higher-profile contacts on your own initiative.
Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
Make a substantial contribution to the management, development and implementation of operational processes.
Support the development of systems and procedures to assist in the day-to-day running of School/Programme administration.
Responsible for the regular review and update of key documentation.
Support periodic quality assurance-related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
Providing a professional secretarial service to relevant committees and meetings.
Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
Support equality and values diversity, moderating your own behaviour to avoid unfair discriminatory impact or bias on others.

Where you'll work

Edgbaston
Birmingham
West Midlands
B15 2TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Data technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.
Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.

Your training plan

You will receive on average 6 hours a week for your training. The training will be delivered online by QA.

More training information

https://www.qa.com/apprenticeships/data/data-essentials-level-3/

Requirements

Essential qualifications

GCSE in:

English (grade 9 to 4 (A* to C))
Maths (grade 9 to 4 (A* to C))

A Level in:

Or equivalent qualification (grade A-E)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working

About this company

A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.

https://www.birmingham.ac.uk/jobs/apprenticeships (opens in new tab)

Company benefits

https://www.birmingham.ac.uk/jobs/staff-benefits

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completion of this apprenticeship, you may be able to progress into one of the following roles:

Senior Education Support Administrator.
Operations Officer.
Administration Team Leader.
Data Manager.

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