Reception and Events Apprentice

Summary

The Reception and Events Apprentice will be part of the customer facing team and will deliver reception and conference centre duties to the Priory Street Centre. They will contribute to providing an efficient and professional service to our customers by ensuring their needs are always met.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday (x 1 day at college) 9am - 5pm (8.30am - 4.30pm on Fridays) There will be an expectation to work flexibly when required including some evenings, early mornings and weekends. (This always arranged in advance).

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsible for providing excellent customer service to all visitors to York CVS and the Priory Street Centre.

This will include:

Basic kitchen duties
Room set-ups including the set-up of furniture and IT equipment
Front of house customer support
IT support including the arrangement of virtual meetings
Tidying of conference rooms, kitchen facilities and equipment as required
Basic cleaning duties
Providing refreshments and arranging catering as required

Providing administrative support to the reception team. This will include:

Taking bookings and enquiries - both over the phone and via email
Managing the online bookings system
Preparing documents and note taking

Where you'll work

PRIORY STREET CENTRE
15 PRIORY STREET
YORK
YO1 6ET

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
You will attend York College on day release

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade 4)
English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

• City centre location • No onsite parking but very close to local transport links and carparks • Some manual handling required when moving conference centre furniture. After you submit your application, look out for an email from apprenticeships@yorkcollege.ac.uk Check your spam folder, too. You must reply, otherwise your application will be rejected.

About this company

We’re York Centre for Voluntary Service (known as York CVS), we’re an independent charity; supporting and championing York’s voluntary, community and social enterprise (VCSE) sector to make positive change, challenge issues and grow new ideas for the future in order to strengthen communities. We have run a busy conference centre through our Priory Street Centre and 18 charity organisations are based with us http://www.priorystreetcentre.org.uk/

https://yorkcvs.org.uk/ (opens in new tab)

Company benefits

30 days annual leave (plus bank holidays). Simply Health Scheme (following successful probation)

After this apprenticeship

York CVS is a membership organisation with connections across the Voluntary, Community and Social Enterprise Sector in York.

This role may get involved in projects across the city with opportunities to network across lots of different organisations.

Internally, York CVS is keen to grow its own talent wherever possible and has a line manager who was previously an apprentice.

Ask a question

The contact for this apprenticeship is:

York CVS

Lisa Egginton

lisa.egginton@yorkcvs.org.uk

01904 770456

The reference code for this apprenticeship is VAC1000331547.

Apply now

Closes in 16 days (Thursday 31 July 2025 at 11:59pm)

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