Apprentice Estate Agent

Summary

You'll learn the ins and outs of property sales and lettings, build strong customer service skills, and grow your confidence in a fast-paced, people-focused industry. If you're motivated, personable, and eager to start a rewarding career in property, this is the perfect first step.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9.00am - 6.00pm. Saturday, 9.00am - 5.00pm A day off during the week when working a Saturday will be allocated.

40 hours a week

Start date

Saturday 16 August 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To register applicants in the database.
To manage the database with regular contact to purge redundant applicants.
To book viewings by calling the database and property matching, as well as downloading email and web leads, and requesting viewings.
Obtaining regular feedback from viewings.
Conduct property viewings.
Prospecting - by calling the database of local property owners with potential property to sell and booking valuations.
Prospecting - generate a tout list obtained by tracking properties that have been on the market with other agents for a period and not sold.
Generate a to-do list by obtaining addresses of the tracked properties and send letters periodically to the property owners to gain their instructions.
Prospecting - by dropping door-to-door leaflets in specific areas, on roads where we have recently sold and to properties that have been on the market with other agents or withdrawn from the market.
Various administrative tasks to support the sales team, including printing and franking letters for posting, archiving, and filing.
Front office - to meet and greet potential clients who come into the office and register their details on the system for sale or let. Print and hand out brochures to applicants visiting the office.
Take part in the morning sales meetings and diary management for the day.
Adhere to company policies and procedures and use of company systems on the pc and paper forms, including any requirements for money laundering and GDPR.

Where you'll work

76 FURTHERWICK ROAD
CANVEY ISLAND
SS8 7AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Initiative
Patience

About this company

A confident, client-centred independent agency founded in 2014 by Stephen Lane (after 30+ years in the corporate property world), offering both traditional high‑street service and enhanced web-based across Essex

After this apprenticeship

Upon successful completion of the apprenticeship, a full-time position will be available for the right candidate.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Sam Stokoe

sam@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000331536.

Apply now

Closes in 31 days (Friday 15 August 2025 at 11:59pm)

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