Sales Administrative Assistant Apprentice
FIBRE TECHNOLOGY LTD
NOTTS (NG16 6NT)
Closes on Monday 25 August 2025
Posted on 14 July 2025
Contents
Summary
This is a growing company and we are looking to invest in the future of an individual who would like to grow with us. Join us as an apprentice, learning all that there is to learn and forge your own career path depending on the skills you develop and your ambition along the way.
- Wage
-
£14,722.50 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Thursday 08:30 - 17:00.
Friday 08:00 - 15:00.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job duties will include-
• Answering phones & Goods in phones
• Assisting with customer account management
• Liaising with warehouse and quality control
• Printing picking lists and order paperwork to pass on to warehouse to prepare
• Organising transport and preparing export documentation
• Updating transport log
• Attending sales meetings & discussions
• Attending production planning meetings
• Updating customer profiles
• Preparing weekly shipping statistics
• Publishing LME Nickel statistics
• General support to Sales Manager
• Ad-hoc general projects
Working with-
• Sales Manager
• Commercial Manager
• Sales & Marketing Director
• Production Manager
• Production Team
Where you'll work
BROOKHILL INDUSTRIAL ESTATE
PINXTON
NOTTS
NG16 6NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WEST NOTTINGHAMSHIRE COLLEGE
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Initiative
About this company
Fibre Technology (Fibretech) is a world leading manufacturer in Rapid Solidification Technology (RST) for the production of stainless-steel fibres and filaments. With more than 40 years of research and development, Fibretech has made novel advances to the traditional RST process, to develop i-melt® - a unique advancement in RST that allows us to consistently produce high-grade materials for use in a wide-range of applications.
After this apprenticeship
We are hopeful that the successful applicant will want to develop their skills in a sales environment and possibly progress into an accounts manager role in the future.
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
Karen
apprenticeships@wnc.ac.uk
01623 900632
The reference code for this apprenticeship is VAC1000331530.
Apply now
Closes on Monday 25 August 2025
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