HR Systems Administrator Apprentice

Summary

This is an excellent opportunity to gain hands-on experience while working in a professional and supportive HR team. We are looking for a motivated, detail-oriented, and proactive individual who has a genuine interest in technology, particularly in managing and updating online platforms or systems, and resolving technical queries.

Wage

£20,000 a year

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Training course

HR support (level 3)

Hours

Monday to Friday, 8.45am–4.30pm (Mon-Thu) and 8.45 am–4.15pm (Fri).

36 hours a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Working closely with the HR Systems Specialist, your tasks will include:

Assisting with the maintenance of the iTrent core system and its multiple portals, ensuring all data and documentation are accurate and available for our users
Acting as the first point of contact for iTrent user queries, ie setting up and managing user accounts, security permissions and access rights
Creating and updating employee working patterns
Running key HR reports for line managers (to include headcount, sickness absence)
Assisting with the testing and launch of iTrent’s multiple modules

Although your primary focus will be HR systems administration, you will also undertake general and HR administrative tasks, including:

Candidate pre-employment checks in line with Keeping Children Safe in Education.
Payroll administration, ensuring new starters, leavers, and contract changes are accurately processed
Preparation of employment contracts
Supporting recruitment activities, such as interview invitations and scheduling, preparing conditional offer letters, and placing job advertisements

Where you'll work

9, Copthall House, Grove Road
Sutton
SM1 1DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH THAMES COLLEGES GROUP

Your training course

HR support (level 3)

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What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Support will be offered off-site/on-site to fulfil the requirements of the apprenticeship scheme.
Comprehensive training and mentorship will be provided in technical portal management, allowing you to develop the expertise needed to excel in this role
Opportunity to gain practical experience in a growing organisation
Access to company resources, systems, and tools to aid your professional development
This job description is not exhaustive and is subject to change

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Attention to detail
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Salary: £20,000 + £500 bonus on completion of the apprenticeship. Hours: 36 hours per week, Monday to Friday, 8.45am–4.30pm (Mon-Thu), 8.45 am–4.15pm (Fri) Location: Sutton, Surrey, SM1 1DA. Duration: 12-18 months (partnering with Kingston College) - further details will be discussed at the interview. Start date: mid-September 2025 / early October 2.

About this company

Orchard Hill College and Academy Trust (OHC&AT) is a family of specialist education providers for over 1500 pupils and students from nursery to further education across 14 academies and 8 college centres in London, Surrey, Sussex and Berkshire. Supporting our academies and college, OHC&AT also operate learning support, such as nursing and therapy, and a central business support team which includes HR, finance and IT.

After this apprenticeship

A supportive, collaborative work environment with opportunities for learning and growth. Bonus to be awarded upon completion of the apprenticeship.

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