Revenues Apprentice (Business Rates)

Summary

We are looking to recruit to Revenues Apprentice within the Business Rates team, based at the Town Hall in Preston. You will be performing various roles in local authorities such as benefit assessment, revenues calculation or customer service.

Wage

£24,309 a year

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Training course

Revenues and welfare benefits practitioner (level 4)

Hours

Monday to Friday, flexible working times between 7.30am - 6.30pm.

37 hours a week

Start date

Tuesday 30 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include:

Dealing with Business Rates customers, by phone, correspondence and sometimes in person to establish their needs and take appropriate steps to meet those needs
Work as part of a team administering, billing, collection, recovery and the application of discounts and reliefs for non-domestic properties
Work as part of a team administering, recovery and carrying out corporate fraud duties, procedures and processes

Where you'll work

Town Hall
Lancaster Road
Preston
Lancashire
PR1 2RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE INSTITUTE OF REVENUES, RATING AND VALUATION

Your training course

Revenues and welfare benefits practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
Interpret and evaluate all information to determine the relevant details for the required task
Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
Handle sensitive information securely and in line with current legislative requirements
Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
Provide justification for any inferences drawn from available information
Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
Use judgement to deal correctly with non-routine situations that arise
Adapt your communication style and method to meet the individuals needs
Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
Undertake activities to ensure knowledge stays current
Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
Make accurate decisions based on the information available
Support team members to achieve the best outcome for the team
Request assistance or authorisation when required
Communicate with other departments to achieve required outcomes
Proficiently use the systems available to achieve tasks
Refer to processes to determine the action to be taken
Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support

Your training plan

You will achieve a level 4 qualification in Revnues and Wlefare Beneifts. The training will be delivered by the Institute of Revenues, Rating and Valuation (IRRV)

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Administrative skills
Number skills
Team working

About this company

We are a local government employer who supports the local community.

http://www.preston.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

For the right candidate there is potential for permanent employment

Ask a question

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