Reservations Agent - Business Admin Apprenticeship
LONDON LETTING & MANAGEMENT LTD
London (SE1 7HR)
Closes on Monday 1 September 2025
Posted on 14 July 2025
Contents
Summary
Marlin Serviced Apartments are currently seeking enthusiastic and customer-focused individuals to join our Reservations team in London. As an apprentice Reservations Agent, you will gain hands-on experience managing bookings, providing excellent guest service, and supporting the operational success of our properties.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
5x 8 hour shifts per week.
Shift Times: 9am-5.30pm or 9.30am to 5pm
40 hours a week
- Start date
-
Tuesday 2 September 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide support to customers and clients with making and managing their bookings
- Carry out daily tasks to ensure that all guests have a smooth experience before their stay
- Support colleagues in the Properties; Finance, and Sales teams
Where you'll work
111 Westminster Bridge Road
London
SE1 7HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
PERFORMANCE LEARNING GROUP LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- All of your training will be completed within the workplace.
- You will be working towards the Level 3 Business Admin apprenticeship qualification
- All apprentices will be required to work on maths and English as part of their personal development
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
About this company
Marlin operates a premium collection of Serviced Apartments, Hotels, and Aparthotels across central London and Dublin.
After this apprenticeship
Option to continue working after the apprenticeship.
Upon completion of this standard you will be able to progress to a level 3 apprenticeship, Hospitality Supervisor is a natural next step.
Ask a question
The contact for this apprenticeship is:
PERFORMANCE LEARNING GROUP LTD
Camilla Giorchino
camilla@plgrp.co.uk
07949505939
The reference code for this apprenticeship is VAC1000331511.
Apply now
Closes on Monday 1 September 2025
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.