Apprentice ICT Technician

Summary

Growth opportunity to develop into a qualified ICT Technician within DB Defence. The IT function supports the whole business, including technology supporting the running of our security system. This role will have the ability to learn skills that will provide IT solutions to all levels of the organisation on a day to day basis.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday to Friday Shifts to be confirmed

37 hours a week

Start date

Monday 1 September 2025

Duration

4 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This exciting opportunity to work for DB Defence has become available.

Your duties will include:

Shadow experienced IT colleagues to learn processes, procedures and ways of working
Gain full understanding of all Health & Safety requirements on site through Gear Academy Training modules and on site HSE team
Once able to start to undertake basic I.T. duties, ensure full understanding of request, timeline for task and what tools are required; complete task to required deadline
Take comprehensive notes to be able to provide regular write ups of work carried out and have ability to explain the how, what and why
Support the Management of the IT helpdesk ticketing system once provided access, following instructions as to which tasks can be carried out by an Apprentice
Support the IT Team with projects when required
Take time out to learn about other functions across the business to gain business awareness and how the IT functions supports
Gain knowledge, skills and experience throughout the apprenticeship
Learn about the industry and specific best practice in the I.T field

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and your manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you'll work

Park Works Park Road
Lockwood
Huddersfield
West Yorkshire
HD4 5DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communication Technician Level 3 Apprenticeship

Institute of Apprenticeship Link:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

The apprenticeship covers the Knowledge, Skills and Behaviours. Candidates will provide work-based evidence covering the duties below:

Duty 1 Provide technical support to customers both internal and external through a range of communication channels

Duty 2 Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

Duty 3 Interpret technical specifications relevant to the ICT task

Duty 4 Apply the appropriate security policies to ICT tasks in line with organisational requirements

Duty 5 Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues

Duty 6 Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

Duty 7 Apply appropriate testing methodologies to hardware or software or cabling assets Duty 8 Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Duty 9 Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Duty 10 Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

Duty 11 Address IT issues by prioritising in response to customer service level agreements

Duty 12 Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets

Duty 13 Support the roll out of upgrades or new systems or applications

Apprentices will typically spend 18/21 months on-programme working towards this occupational standard.

Apprentices will be given at least 6 hours per week as time off to study over the duration of the apprenticeship. Delivery is each Wednesday morning at Kirklees College in Huddersfield as well as remote learning.

The apprentice will complete a undertake an End Point Assessment

The End Point Assessment Organisation must confirm that all required gateway evidence has been provided and accepted as meeting the gateway requirements. The EPAO is responsible for confirming gateway eligibility. Once this has been confirmed, the EPA period starts. This EPA should then be completed and can typically last four months.

This EPA consists of two discrete assessment methods.

Assessment method 1: Professional discussion underpinned by portfolio

Assessment method 2: Project report with questioning

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above or equivilent)

Desirable qualifications

BTEC in:

ICT (grade Pass, Merit or Distinction)
ICT (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

If you would like more information about this position, please contact Nichola Barnes on 01484 437054 or 07788390025. Please be aware that working for DBD will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. All candidates must meet Right to Work in the UK criteria and achieve the required security and clearance requirements to undertake this role.

About this company

David Brown Defence is part of the David Brown Santasalo Group Company, a leading provider of mechanical power transmission solutions for industrial applications. Combining almost three centuries of combined gear engineering expertise with global manufacturing to service customers in commodities, marine, defence, power, industrial and consumer markets.

https://dbsantasalo.com/industries/defence (opens in new tab)

Company benefits

Employee well-being and Mental Health Commitment Gym Facilities and sports club

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following achieving the Information Communication Technician Level 3 Apprenticeship Standard you will continue to gain knowledge and training within the business.

After completing the 4 year apprenticeship you will have the opportunity to apply for a posiiton that matches your skills set within the company.

Ask a question

The contact for this apprenticeship is: