Emergency Care Assistant - Apprentice

MEDICARE EMS GROUP UK LIMITED

Chelmsford, Essex (CM2 7SY)

Closes in 16 days (Wednesday 30 July 2025)

Posted on 14 July 2025

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Summary

An exciting opportunity has arisen to join one of the largest independent ambulance services, dedicated to advancing excellence in pre-hospital care and event medicine as an Emergency Care Assistant - Apprentice.

Wage

£18,000 a year

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At the start of month 13, your annual salary will reflect the National Minimum Wage until full completion of the apprenticeship. After successful completion (greater than month 13), your fixed term apprenticeship contract will come to an end.

Training course
Ambulance support worker (emergency, urgent and non-urgent) (level 3)
Hours
Off-the-Job training is delivered in Chelmsford (EMS Academy), Monday to Friday 8am till 5.15pm. On-the-Job training will be from one of our ambulance stations, working an average of 42 hours week, including days, nights, weekends and bank holidays.

42 hours a week

Start date

Monday 8 September 2025

Duration

1 year 1 month

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Throughout your apprenticeship, you will work as an emergency Care Assistant across our three main business strands (Frontline Operations, Event Operations & Racecourse Operations). 
  • Emergency Care Assistants respond to emergency, urgent or unscheduled care calls from either the public (999),  the wider health and social care community or during a event/racecourse, to provide care and clinical support to individuals of all ages within an agreed scope of practice and outside of a multi-disciplinary hospital team, or provide scheduled non-urgent transport for people with specific health needs.
  • You will transport them, as required, to (and from) specified treatment centres and other locations which may be very remote settings, driving safely and at progressively high speeds as appropriate, and also have the responsibility of managing a vehicle or first-aid centre.
  • In frontline operations, you will work as part of a double ambulance crew either alongside a more senior member of staff such as a Paramedic or Associate Ambulance Practitioner, or with another non-registered Ambulance Support Worker. For event operations and racecourse operations, you will be part of the medical team on duty that day.
  • You are required to work in a wide range of settings and environments both inside and outside including, in some cases, uncontrollable environments assisting individuals at the scene. Clinical duties vary accordingly.
  • Often you will be supporting and assisting the senior clinician and in cases where patients deteriorate you will provide basic level of life saving techniques.

Where you'll work

Medicare EMS - EMS Academy
Park View Baddow Park Estate
West Hanningfield Road, Great Baddow
Chelmsford, Essex
CM2 7SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MEDICARE EMS GROUP UK LIMITED

Your training course

Ambulance support worker (emergency, urgent and non-urgent) (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
  • work in partnership with the individual, their carer, families and the wider healthcare team
  • promote clinical effectiveness, safety and a good experience for the individual
  • follow the principles for equality, diversity and inclusion
  • implement a duty of care and candour
  • safeguard and protect adults and children; promote the principles to others
  • follow the principles of the National Prevent Strategy
  • demonstrate and promote effective communication using a range of techniques
  • observe and record verbal and non-verbal communication
  • engage in de-brief/supervision following potential exposure to trauma and serious incident
  • ensure that all information recorded is clear, concise and accurate
  • handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits
  • undertake clinical tasks in line with the scope of your own role, being aware of the limits of your competence; adhering to current legislation and policy including:
  • manage medical and post- surgical conditions during ambulance patient care
  • convey individuals with own medication and medical devices undertake basic life support and external defibrillation
  • administer a medical gas eg. oxygen in ambulance patient care
  • administration of medicines under supervision
  • communicate with individuals and the people supporting them or involved at a scene using language that is clear and compassionate, checking understanding
  • carry out patient assessment and physiological measurements as required
  • support frailty and end of life care
  • adapt the clinical intervention within the scope of your practice taking into account the impact of mental or physical capacity, a health condition, learning disability or overall wellbeing of the presenting individual
  • manage own safety and that of others in a range of environments
  • move and position individuals, equipment and other items safely
  • use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)
  • work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well-defined tasks appropriately
  • work in partnership across the fire, rescue, health and care team in a way that is professional and committed to quality and care of the patient
  • operate a range of communication electronic devices
  • prepare a range of vehicles prior to use to ensure all safety aspects are met
  • operate and drive the ambulance vehicles safely at all times, adhering to the Highway Code, relevant legislation and policies
  • monitor and maintain the environment, equipment and resources including performing first line calibration on clinical equipment
  • use equipment and resources in a safe, effective way in line with local policy and procedure
  • manage stock control

Your training plan

Off-the-job and On-the-job training will be provided by Medicare EMS Group UK Limited. Our EMS Academy is situated within the beautiful grounds of Park View Baddow Park Estate, West Hanningfield Road, Great Baddow, Chelmsford, Essex, CM2 7SY.

Level 3 Ambulance support worker (emergency, urgent and non-urgent) Apprenticeship Standard

Please note, annual leave is not permitted during the scheduled off-the-job training phases for both clinical and driving mandatory qualifications. 

Further details of our apprenticeship curriculum is available. Please contact the EMS Academy on 0330 056 2210 (option 4).

More training information

Frontline Operations on-the-job training will take place across both Chelmsford & Braintree Ambulance Stations within Medicare EMS.

For Event & Racecourse Operations, the location of the on-the-job training will be the location of the fixture. The Group Rostering System (GRS) will provide you with this level of detail.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9 to 4 or A to C)
  • Maths (grade 9 to 4 or A to C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

You are accountable for your work and for reviewing the effectiveness of your actions. Apprentices will need to complete two mandatory qualifications covering ambulance care and ambulance driving. You must also hold a Full UK/EU Driving Licence with less than 3 Endorsement Points in the class of vehicle being driven (at the point of application).

About this company

We are a national company dedicated to providing world class pre-hospital care, event management and education. We are more than just a service provider, we are a team dedicated to supporting our NHS Ambulance Services, providing quality education to those pursuing a career in the ambulance section or supporting clinicians to further their education and safeguarding the health and well-being of your event attendees and artists, while creating a safe and well-managed environment for our workforce to excel. We supply medical cover for an array of venues and racecourses throughout the UK as well as providing ongoing support for the NHS through our frontline division. Medicare are always striving to improve the efficiency and safety of our services we work with you to address all aspects of event management.

http://www.medicare-ems.co.uk (opens in new tab)

Company benefits

You will be guaranteed a job interview at the end of your apprenticeship. Those successful in obtaining a substantive full-time contract, your annual salary will be increased to the full amount.

After this apprenticeship

Apprentices will be offered a guaranteed interview for an Emergency Care Assistant role on successful completion of the apprenticeship. This role attracts an annual salary of £30,000 (pro-rata). 
Further learning and development opportunities are available, including progression into a Level 4 Associate Ambulance Practitioner and later a Level 6 Degree Paramedic Apprenticeship (subject to vacancies). 

The Emergency Care Assistant role is extremely rewarding and in return we offer:

  • Average of 42 hours per week (4on/4off).
  • Designated roster pattern (4 days, 4 off, 4 nights or 2 days, 2 nights, 4 off).
  • Excellent learning & development opportunities (including CPPD)
  • A company pension scheme.
  • Generous annual leave entitlement.
  • Career development opportunities.
  • A positive and rewarding job role and culture.
  • Access to Blue Light Card discount scheme.

Ask a question

The contact for this apprenticeship is:

MEDICARE EMS GROUP UK LIMITED

Julian Rhodes

academy@medicare-ems.co.uk

0330 056 2210

The reference code for this apprenticeship is VAC1000331443.

Apply now

Closes in 16 days (Wednesday 30 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.