Business Administration and Client Support Apprentice

Summary

We are looking for a motivated and well-organised Administration Apprentice to join our expanding team. This is a great opportunity for someone looking to start their administration career within the construction sector. You will support a range of office functions from document control to purchasing support and customer/client support tasks.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The pay may increase after a probation period has been successfully completed and this will be discussed at interview.

Training course

Business administrator (level 3)

Hours

Monday - Friday 8am - 4pm - times to be confirmed at interview

37 hours 30 minutes a week

Start date

Tuesday 26 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering incoming phone calls and emails and directing enquiries appropriately
Filing and scanning of documents, certificates and project paperwork
Maintaining digital folders and document control systems
Updating project trackers and logs
Supporting contracts and commercial teams with general admin
Controlling of documents thoughtout a project lifecycle
Logging and monitoring orders, deliveries and stock usage
Assisting with basic ordering of materials, PPE, and consumables
Logging training records and helping to book renewals
Providing polite and helpful response to clients and suppliers
Supporting diary management for engineers and office staff
Assisting with event preparations (team briefings, toolbox talks)

Where you'll work

Unit 28
32 Burrington Way
Plymouth
PL5 3FR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administration Standard - Level 3 Apprenticeship
College training support dates available - if required
On the job training to support role development
Employer to allocate dedicated training time to complete Off The Job training requirements

More training information

Full training and mentoring from experienced colleagues
Support to achieve the Business Administration Level 3 Apprenticeship
Friendly working environment in a growing company
Opportunities for long-term employment and development with MEC

Requirements

Desirable qualifications

GCSE in:

English (grade A*/9 - C/4)
Mathematics (grade 9* /A - 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Initiative
Non judgemental
Willingness to learn

About this company

ME Contracting (MEC) is a fast-growing mechanical and electrical contractor operating across Devon and Cornwall. We deliver high-quality building services for public and private sector clients, with projects across the NHS, MOD, Manufacturing and Education. We value reliability, innovation and professionalism - and we are proud of support the development of new talent in the construction industry.

After this apprenticeship

Opportunities for long-term employment and development within MEC on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836536590

The reference code for this apprenticeship is VAC1000331400.

Apply now

Closes on Friday 22 August 2025

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