Apprenticeship – Customer Support – Find an apprenticeship

Summary

The Customer Support Apprentice role is a developmental position within the Sales & Marketing department. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. On completion of this apprenticeship, you will obtain a Level 2 Customer Service Practitioner qualification.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

The working hours are 35 hours per week (with flexibility to suit business needs). Working hours are 8:30am to 4:30pm. 100% on site for the 1st 2/3 months and then a review of this with Manager.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for an enthusiastic Customer Support Apprentice to join our team that specialise supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

In this role, you will make an impact in the following ways:

Building relationships with internal & external customers. Taking part in customer calls and also communicating with key stakeholders via email & Teams
Working with internal cross functional teams using and developing your communication skills
Coordinating internal teams in order to find successful outcomes
Learning internal systems so that you can support the Customer Support team with daily tasks
Developing your problem solving skills in order to assist the team with customer issues
Supporting the team on projects, this may be from an administrative stand point or representing the customer
Developing excel and presentation skills communicating effectively with internal and external stakeholders.

To be successful in this role you will need the following:

A minimum of 5 GCSEs Grade A*- C (level 4-9): Including English language and Mathematics*
Excited by the opportunity for this role, with a passion for customer service, relationship building and continuous improvement
Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions
Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Working at Cummins

At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!’

Where you'll work

St. Andrews Road
Huddersfield
HD1 6RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will study at Kirklees college, following the Customer Service Practitioner Level 2 Apprenticeship Standard:

The standard you follow will be dependent on experience:

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.
Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. Demand analysis and other role specific processes and tools will be taught in Company

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers
The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge

Skills:

Influencing skills
Communication
Interpersonal skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours & Attitude:

Developing self

Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
Right first time

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professiolal discussion
You are given one day per week as time off to study; you will attend classes face to face and via teams to complete work for your apprenticeship.

The study day is a Wednesday.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade C/4 or above)
Maths & English (grade C/4 or above)

Desirable qualifications

GCSE in:

IT (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

About this company

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

https://www.cummins.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a potential permanent employment through open vacancies. Possible to progress to level 3 from the level 2, with possibility to progress in the company.

Ask a question

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