Customer Service Apprentice
CKR Chartered Accountants
KENT (DA1 1RZ)
Closes in 18 days (Thursday 31 July 2025 at 11:59pm)
Posted on 11 July 2025
Contents
Summary
Here at CKR Accountants we are looking for talented people to join our growing team. The role is to provide a professional reception service to all visitors and some admin support to the company accountants. Duties include answering incoming calls and scanning client information.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.30pm
(1 hour for lunch)
37 hours 30 minutes a week
- Start date
-
Friday 8 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprenticeship involves being the main referral point for queries and problems, with the customer journey at the heart of everything you do. The apprenticeship will provide you with a great opportunity to learn and will give you valuable experience across a number of areas:
- Answering calls
- Dealing with client’s hospitality
- Client refreshments
- Banking
- Scanning, filing, photocopying
- Binding account packages
- Arranging appointments
- Analyse data and customer information
Where you'll work
C K R HOUSE
70 EAST HILL
DARTFORD
KENT
DA1 1RZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IXION HOLDINGS (CONTRACTS) LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner
This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete Functional Skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Polite telephone manner
Other requirements
How you will travel to the office location.
About this company
Who we are..Simply put we are an accountancy firm with over 30 years experience, we have always striven in that time to deliver one goal – providing quality service for quality clients. What we do...If you were to put this question to our clients – to see why they originally appointed us, and also why they’ve chosen to stay with us (as some have done in excess of eighteen years) – you would hear a variety of reasons, from our abilitiy to deliver on time, every time to keen attention to detail and helping our clients make the best decisions for their businesses. As a first step, we invite you to contact us for an initial face-to-face appraisal of how our service can meet your needs. This is free and without obligation. Depending on the size of your organisation, we are happy to invest anything up to half a day in such a complimentary meeting – to explore both the needs of your organisation, and also how best our service could meet those needs. Why Choose Us? With CKR accountants providing accountancy services, you have a guarantee that your finances are managed efficiently and adhere to the latest financial rules and regulations. By choosing us, you can benefit from a team that has many years experience dealing with people who need cost-effective financial solutions tailored to their business needs.
After this apprenticeship
A permanent position may be available within the company for the right candidate after completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
IXION HOLDINGS (CONTRACTS) LIMITED
Manpreet Nijor
Manpreet.Nijor@shaw-trust.org.uk
The reference code for this apprenticeship is VAC1000331289.
Apply now
Closes in 18 days (Thursday 31 July 2025 at 11:59pm)
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