Customer Service Apprentice

Summary

Love people and travel? Start your career with AC Group! We're looking for enthusiastic Customer Service Apprentice to join our vibrant team. You'll gain practical, on - the - job experience, develop essential customer service skills, and earn a recognised qualification, all while diving into the exciting world of travel.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9.00am to 5:30pm.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Build and maintain strong relationships with customers, suppliers, and local guides.
Deliver exceptional customer service across various channels, including phone, email, and face to face interactions.
Master product and system knowledge to confidently assist with enquiries and efficiently manage bookings.
Make and reconfirm bookings and payment details with hotels and suppliers, and verify guide availability.

Where you'll work

MILLBANK TOWER
21-24 MILLBANK
LONDON
SW1P 4QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PERFORMANCE LEARNING GROUP LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Founded in 1999, we have grown and expanded to incorporate four premier brands with offices in London, Edinburgh, Paris and Drogheda (Ireland). In 2017 the AC Group acquired French Travel Partners, an inbound travel company that has been delivering destination management and specialist tours since 1985. AC brand is built on a reputation for delivering first class service. Our long-standing experience delivering tours combined with our reputation enables us to negotiate excellent rates on luxury hotels and facilitate exceptional experiences for our clients.

https://acgroup.travel/ (opens in new tab)

After this apprenticeship

The ideal candidate will have interest in travel industry, as we'd like to offer a clear path for professional development with increasing resposibilities as you progress and a view of securing permanent position upon successful completion.

Ask a question

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