IT Solutions Apprentice
FLOGAS BRITAIN LIMITED
Leicestershire (LE7 1PF)
Closes in 13 days (Friday 8 August 2025 at 11:59pm)
Posted on 24 July 2025
Contents
Summary
The primary role of the IT Apprentice is to be a point of contact for our customers via phone and IT Support Portal. This is a junior position, working alongside the Service & business partnering teams and is an ideal starting point for an individual to progress their career as an IT professional.
- Wage
-
£18,000 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday 08:30 - 17:00
37 hours 30 minutes a week
- Start date
-
Friday 29 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Support the renewals and procurement process:
- Arranging vendor meetings
- Raising purchase orders
- Process goods on receipt
Support technical project delivery:
- Participate in project meetings, helping to track progress, risks, and action items.
- Work with technical teams and customers to facilitate smooth delivery of IT projects.
- Assist IT Business Partners in understanding business needs and translating them into IT requirements
Support technical installations:
Support installation of on-site IT equipment such as routers, switches, computers & CCTV
Maintain Assets:
- Keep check on stock of dispatched and returned hardware - update asset system to reflect changes
- Raising and GRN of purchase orders
Documentation:
- Maintain documentation and create user guides where applicable for repeat tasks
- Maintain records, documentation, and reports to support decision-making
- Contribute to user training and communication plans during system changes or upgrades.
Assisting technical and support functions in issue resolution:
- Support resolution of tickets
- Liaise with end users to diagnose and fault find
Where you'll work
81 Rayns Way
Syston
Leicester
Leicestershire
LE7 1PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
- Information Communications Technician Level 3
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
At Flogas we do things right. We do energy at the right value for our customers. Since 1984, we’ve been doing right for homes and businesses and we’re making great steps to do things right for the environment too as well as doing things right for you, and right by you, wherever you are. Even when things don’t go right, you can rest assured we’ll do everything to put it right. We just know how to do energy right.
After this apprenticeship
There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
Tasha Wright
talent@althausdigital.co.uk
The reference code for this apprenticeship is VAC1000331261.
Apply now
Closes in 13 days (Friday 8 August 2025 at 11:59pm)
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