Business Administration Apprenticeship

Summary

This Level 3 Business Administration Apprenticeship at Rugby Double Glazing Ltd provides hands-on experience in a busy office environment. Apprentices will develop essential administrative skills and combines practical work experience with structured learning and professional development.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Full-time office hours.

37 hours a week

Start date

Tuesday 12 August 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Schedule and manage appointments for sales representatives and customers.
Greet and welcome visitors to the showroom or office, ensuring a professional and friendly first impression.
Support the sales team with administrative tasks such as preparing quotes, updating customer records, and managing follow-ups.
Handle incoming calls and emails, directing enquiries to the appropriate staff member.
Work closely with colleagues to ensure smooth coordination between sales and administration.
Develop strong communication and customer service skills through daily interactions.

Where you'll work

41-43 TEMPLE STREET
RUGBY
CV21 3TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Weekly attendance to Business Administration classes at Coventry and Warwickshire Chamber Training Centre.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

With more than 30 years of successful projects under our belt, RDG is well-established across Warwickshire, Northamptonshire and Leicestershire as a partner of choice for anyone looking to transform the appearance, security and value of their home. We are committed to delivering an outstanding personal service and beautiful, long-lasting products with styles, sizes, features and prices to suit every aspiration and budget – from world-class window technology to doors, conservatories, garden rooms and more.

After this apprenticeship

Completion of this Apprenticeship could lead to a permanent position within the business.

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Katie Henderson

henderson.k@cw-chambertraining.co.uk

02476231122

The reference code for this apprenticeship is VAC1000331232.

Apply now

Closes in 30 days (Monday 11 August 2025 at 11:59pm)

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