Business Administrator Apprenticeship

Summary

This apprenticeship will give you hands-on experience across a variety of customer service and administration tasks. You’ll be the first point of contact for our customers both in-store and online, and you’ll gain valuable experience in retail, communication, and logistics.

Wage

£12,000 a year

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Competitive salary - £12,000 to £15,000 depending on experience

Training course

Business administrator (level 3)

Hours

Monday to Friday. Weekend shifts also available. Working hours TBC

30 hours a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering incoming calls and handling customer enquiries
Providing excellent in-person service to customers visiting the shop
Responding to messages via email, our website, and distributor platforms
Supporting the dispatch team with packing and sending customer orders
Ensuring accurate communication and updates are given to customers
Assisting with general administrative duties

Where you'll work

72 ECCLESTON STREET
PRESCOT
L34 5QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS FURTHER EDUCATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training will take place in the workplace and online.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

Other requirements

Successful candidates should have an interest in the well-being and nutrition industry and a passion for keeping fit.

About this company

From our humble beginnings, Feel Supreme has grown into a trusted brand that offers a wide variety of natural supplements, naturopathic diet and lifestyle guidance, and an intestinal cleansing protocol. Our unwavering dedication to health and wellness has earned us the trust of many high-performing athletes in the UK and Europe. Whether you're looking to fill gaps in your diet with essential vitamins and minerals, enhance your performance, or simply aspire to lead a healthier lifestyle, Feel Supreme is here for you. Embark on your wellness journey with us, and let's explore the transformative power of nature together.

Company benefits

- Free parking - Staff discounts and other team perks - Opportunity to grow within the company - Friendly and welcoming work environment

After this apprenticeship

Opportunity to progress within the company.

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