Client Manager Apprentice
Chatsbrook
WYMONDHAM (NR18 9RS)
Closes in 30 days (Monday 11 August 2025)
Posted on 11 July 2025
Contents
Summary
Swarm Recruitment is working with Chatsbrook to help find a Client Manager Apprentice. This is a fantastic opportunity to begin a career in customer service, developing key communication and client relationship skills in a professional and supportive environment. A Level 3 Customer Service Apprenticeship will be provided alongside this position.
- Wage
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£10,483.20 a year
Check minimum wage rates (opens in new tab)
Potential to earn commission along with performance-based bonuses.
- Training course
- Customer service specialist (level 3)
- Hours
-
This is a part-time position, working 16 hours per week, to be scheduled across Monday to Friday during core office hours (9:00 a.m. – 5:00 p.m.). Working days can be discussed upon with the successful candidate. The role offers hybrid working.
16 hours a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To identify and perform outbound sales calls, including lead generation, lead follow-up and sales qualification
- Maintaining the database ensuring all Customer/Vendor information is up to date and accurate
- Building profitable and enduring relationships with new and existing targeted
- Customer/Vendor opportunities
- Maintain & prospect the database that supports the wider ambition of the business
- Achieve allocated monthly/quarterly sales targets and KPIs
- Provide support to colleagues within the Business Development team as required
Where you'll work
KETTERINGHAM HALL
CHURCH ROAD
KETTERINGHAM
WYMONDHAM
NR18 9RS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SWARM APPRENTICESHIPS C.I.C
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
More training information
Training will be with Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 3 Customer Service qualification; this apprenticeship will take 12-15 months to complete with assessments.
The apprentice is required to complete a minimum of 6 hours per week during working hours, working towards achieving the qualification. A tutor will conduct training sessions once a month, where the apprentice will be allocated tasks to be completed during working hours.
Requirements
Desirable qualifications
GCSE in:
English and Maths (grade C/4 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
Other requirements
This is a part-time position, working 16 hours per week, to be scheduled across Monday to Friday during core office hours (9:00 a.m. – 5:00 p.m.). Specific working days and times can be discussed and agreed upon with the successful candidate. The role offers hybrid working, with a minimum requirement to be in the office at least once a week. Specific days and times will be agreed upon with the successful candidate.
About this company
Chatsbrook is a leading independent vehicle and asset finance company, offering tailored financial solutions designed to meet the unique needs of both individuals and businesses. Whether you're purchasing a vehicle or investing in key assets, Chatsbrook delivers flexible, client-focused finance options. With expertise across a wide range of sectors, they provide support in Vehicle and Asset Finance, Invoice Finance, Commercial Property Finance and Personal Loans.
https://chatsbrook.co.uk/ (opens in new tab)
Company benefits
22 days’ annual holiday entitlement, increasing with service + public holidays + birthday leave Opportunities to attend networking and Chatsbrook events, Annual incentive scheme, Life insurance, Private medical cover.
After this apprenticeship
After successful completion of the apprenticeship, there is a possible opportunity for a full-time position for the right candidate. Chatsbrook can provide career progression within the company, which could lead to a more senior position.
Ask a question
The contact for this apprenticeship is:
SWARM APPRENTICESHIPS C.I.C
Sophie Duffy
Sophie.d@swarmgroup.org.uk
The reference code for this apprenticeship is VAC1000331143.
Apply now
Closes in 30 days (Monday 11 August 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.