Business Admin Apprentice

Summary

We are happy to consider and apprenticeship opportunity for the right candidate to provide an excellent opportunity to gain hands-on experience in an office environment while developing essential administrative and clerical skills. The successful candidate will work under the guidance of experienced team members.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday – Thursday 8am – 5pm, Friday 8am – 2pm.

40 hours a week

Start date

Monday 11 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. General Administration

Provide support to the office staff by managing phone calls, emails, and correspondence.
Greet and assist visitors, directing them to appropriate contacts or resources.
Maintain a clean, organised reception/office area and ensure all office supplies are stocked.

2. Document and Data Management

Assist in filing, scanning, and archiving documents as required.
Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies.
Using accountancy software Xero to input weekly invoicing and supplier invoices.

3. Scheduling and Coordination

Support the scheduling of appointments with clients and tenants.
Diary management for the engineers.

4. Communication and Customer Service

Answer incoming calls and emails professionally, providing information or redirecting enquiries as appropriate.
Assist in handling customer enquiries, following up as necessary to ensure excellent service.
Support internal and external communications on behalf of the administrative team.
Work with the MD on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.

5. Digital Marketing

Using social media platforms to connect with customers and acquire new ones.
Use of other digital channels to promote services.
Drives sales through various channels.
Use AI to support our digital marketing strategy.

6. Learning and Development

Participate in training sessions and workshops to enhance skills in office administration and customer service.
Complete assigned coursework and assessments as part of the apprenticeship program.
Seek feedback and take initiative to improve performance and adapt to new responsibilities.

Where you'll work

VAUXHALL IRONWORKS
UNITS 1-3 BEAUFORT ROAD
BIRKENHEAD
MERSEYSIDE
CH41 1HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours.
End-Point Assessment.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills

About this company

DALROD have been providing professional and competitive solutions to our customers’ drainage needs since 1985. Back then, we were a small family business – but we have since grown into a renowned nationwide company that is widely recognised within the drainage industry. Our vision and aspirations mean we are constantly expanding, whilst still maintaining the friendly family values which we were built upon. Our service centres are strategically placed throughout the UK, allowing us to confidently provide a genuine 24-hour service to the whole country, seven days a week.

https://www.dalrod.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship.

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