Human Resource Support Apprentice Level 3

Summary

We are seeking to appoint a highly efficient and accurate HR Assistant with a positive attitude to work alongside the HR Manager and gain hands-on experience across various HR functions in a school environment. You’ll receive comprehensive training to develop the skills needed to succeed in a rewarding career in Human Resources.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

HR support (level 3)

Hours

Monday- Friday 8.30am- 4.30pm (4.00pm on Friday) with a 30 minute unpaid lunch break

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Handling day-to-day HR queries
Providing HR advice and support to managers
Working with HR systems to maintain records and data
Providing information and support to employees on HR matters
Supporting HR projects and initiatives

Where you'll work

Rainhill High School Warrington Road
Rainhill
Prescot
L35 6NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY SKILLS LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Virtual training - remote learning

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade A* - C)
English (grade A* - C)
Mathematics (grade A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Ability to work to deadlines
Ability to prioritise
Time management
Confidentiality

About this company

Our school has a long and strong record of academic success. The destinations that our students move onto are strong. Our continued focus is on raising the aspirations, achievements and conﬁdence of all our students to ensure they have the best life chances; that all of our students leave us ready to take on the world with conviction and self-assurance. We make no apologies for having the highest expectations of all our students. Our school’s mission is ‘In Pursuit of Excellence’ in everything that we do and our core values; Learn, Think, Contribute, Care, embody our determination to ensure that all our students receive a ﬁrst-class education that enables them to take their place in society with conﬁdence. We are a popular and high achieving school on the edge of Merseyside with a very strong reputation locally and signiﬁcantly oversubscribed.

https://rainhillhighschool.org.uk/ (opens in new tab)

Company benefits

Facilities - tea, coffee, sugar and milk are provided to all staff free of charge. Transport - we offer free on-site parking at Rainhill High School. Wellbeing - Wellbeing champions coordinate a social programme with a range benefits.

After this apprenticeship

Gaining a HR Level 3 qualification and the potential for a full time job

Ask a question

The contact for this apprenticeship is:

STEPHENSON MULTI ACADEMY TRUST

Alison Mawdsley

01744 677205

The reference code for this apprenticeship is VAC1000331028.

Apply now

Closes in 27 days (Friday 8 August 2025 at 11:59pm)

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