Operations Coordinator Apprenticeship

Summary

Support Service Centre operations by assisting with Warehouse and Logistics Coordinator duties, ensuring customer Service Levels are met and internal processes followed. An Apprentice helps the Service Centre Manager, Operations Manager, and wider team to complete tasks in line with customer SLAs.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday-Friday 9am – 5.30pm.

37 hours 30 minutes a week

Start date

Saturday 11 October 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the operations and warehouse teams to ensure smooth daily running of the Service Centre.
Assist with booking, monitoring, and allocating courier jobs using internal systems (CityTrak and X-Despatch 3).
Communicate with couriers, clients, and other departments to resolve issues and answer queries.
Help manage driver workload and ensure compliance with
Network Utilisation rules.
Assist in checking incoming and outgoing deliveries to ensure they meet customer SLA requirements.
Maintain accurate and up-to-date records in internal systems.
Support the team with KPI tracking and reporting to ensure performance is on target.
Contribute to maintaining a clean and safe working environment in line with health and safety standards.
Learn how to manage resource planning during peak times and busy periods.
Participate in team meetings and actively contribute ideas to improve processes.
Provide administrative support such as filing, data entry, and updating job sheets.
Act as a positive representative of the company when dealing with internal and external stakeholders.

Where you'll work

Unit 500 Metroplex Business Park
Salford Quays
Manchester
M50 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4 and above)
Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Non judgemental

About this company

At City Sprint, we’re clear on who we are and why we exist. Our purpose is simple: “Delivering what matters.” We are passionate about delivering what matters for our customers, colleagues and suppliers. Whether we are delivering life-saving equipment or a parcel on behalf of a local business, we deliver what matters.

https://www.citysprint.co.uk/ (opens in new tab)

After this apprenticeship

This will be reviewed on successful completion of the apprenticeship.

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