Practice Administration/Receptionist Apprentice

Summary

Kickstart your career in healthcare administration as a Practice Administration/Receptionist Apprentice. Gain hands-on experience in patient interaction, appointment management, and administrative support while receiving comprehensive training. This role offers professional development, career growth, and the chance to make a positive impact. Apply now!

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts to be confirmed between the hours of 8.00am and 6.00pm.

37 hours a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Back-office admin duties
Recalling patients from registers when required
Providing cover on Reception
General correspondence to all Patients and Service Providers
Data entry onto practice systems
Provide general assistance to patients and other visitors whether in person or via the telephone
Work with health care professionals using Signpost Navigation
Deal with all requests, in a confidential, safe, and appropriate manner
Adhere to GDPR legislation at all times

Where you'll work

14 BOULTON LANE
DERBY
DE24 0GE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the (Business Administrator Level 3 qualification), with support from your employer and the Chesterfield College Group
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Close links to public transport, and onsite parking if required. The role of Doctor's Receptionist is a busy one that will require you to remain calm whilst working under pressure.

About this company

Alvaston Medical Centre, located in Derby, Derbyshire, is a well-established healthcare facility dedicated to providing comprehensive medical services to the community. Our centre offers a range of health services, including online consultations, vaccinations, childhood immunizations, and support for smoking cessation 1. We are committed to delivering high-quality care to all our patients, from children to the elderly. As a training practice, we support the development of both undergraduate and postgraduate doctors, ensuring the continuous improvement of primary care in the UK 1. Our team is composed of experienced professionals who are passionate about healthcare and dedicated to creating a supportive and collaborative work environment. Future employees can expect a dynamic and rewarding workplace where their contributions are valued. We offer opportunities for professional growth and development, making Alvaston Medical Centre an ideal place to build a career in healthcare. Join us and be part of a team that is making a positive impact on the community every day.

https://www.alvastonmedicalcentre.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Full time permanent employment for the right person upon successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000331004.

Apply now

Closes in 25 days (Sunday 10 August 2025 at 11:59pm)

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