Administration Apprentice

Summary

If you're ready to take the first step toward an exciting career in administration, we’d love to hear from you! We're offering a fantastic apprenticeship opportunity where you can develop essential skills, gain valuable experience, and work towards a recognised apprenticeship.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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The salary may be negotiable; this will depend upon experience. The salary may also increase, this will be subject to meeting targets at work and college and also if the budget allows. The National Minimum Wage will apply after 12 months.

Training course

Business administrator (level 3)

Hours

You will work your core hours on a 7 day rota, this will include working 1 in 5 weekends.

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role will equip individuals with the skills and knowledge needed to provide responsive support as admin and first point of contact with The Kirkwood, providing flexibility of admin support across all areas within the Clinical Teams and excellent levels of customer service. Excellent communication, organisational and the motivation to develop administrative skills are required to undertake this role as well as a commitment to overall learning, development and personal growth. This role would suit someone committed in delivering a high quality and standard of work across seven days whilst always maintaining the values of the Kirkwood. This is a versatile role involving both telephone support; answering advice line calls, as well as provision of administrative duties.

As an Administration Apprentice, you’ll play a key role in supporting our team with a variety of tasks, including:

Assisting with day-to-day office operations.

Managing correspondence via email, phone, and mail.

Maintaining accurate records and databases.

Supporting meetings, including scheduling and note-taking.

Providing excellent customer service to patients, families and colleagues.

Other Responsibilities

To work in accordance with the values of The Kirkwood. Patients, Families and Carers are the focus of everything we do. Our values are what we live and work by.

We are:

Respectful and Inclusive

Passionate and Determined

Open and Honest

Kind and Compassionate

Forward-thinking

We strive for Quality and Excellence

To participate in The Kirkwood’s performance and development review process.

To undertake any other duties required by The Kirkwood’s Management team commensurate with the post.

To maintain complete confidentiality as a condition of employment. Information relating to patients, other members of staff and volunteers or which is acquired for the purposes of employment may only be disclosed with the express permission of the appropriate manager.

To undertake annual mandatory training provided by The Kirkwood.

To respect the ethos and values of The Kirkwood and its services and comply with its policies, procedures and regulations.

To work to a flexible 7 day rota of long days where required.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and your manager as and when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

You will study at Kirklees College in Huddersfield.

You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2

The standard you follow will be dependent on experience

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

Where you'll work

21 Albany Road
Dalton
Huddersfield
HD5 9UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2.

The standard you follow will be dependent on experience.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

You will be required to attend Kirklees College for your studies.

Customer Service Level 2 – after 12 months and for Business Administrator Level 3 after 18 months, you will complete an End Point Assessment, this will involve the following:

Showcase/Portfolio – Level 2 and Level 3
Interview – Level 2 and 3
Presentation on Project – Level 3
Knowledge Test – Level 3
Practical Observation – Level 2 and 3
Professional Discussion – Level 2 and 3

More training information

You will have ongoing training throughout your apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above or equivilant)

Other in:

Experience working in an office or with customers (grade 6/12 months)
ICT - Knowledge of Outlook, Excel and Word (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Empathy
Excellent Timekeeping
Excellent attendance record

Other requirements

This vacancy may close early so apply now to avoid disappointment. Please check time it will take to travel and cost. The Kirkwood is located out of town; there are excellent bus links along Wakefield Road, Huddersfield, then there will be an 11 minute walk from Wakefield Road to The Kirkwood.

About this company

The Kirkwood provide specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life limiting illness.

https://www.thekirkwood.org.uk/ (opens in new tab)

Company benefits

27 days holiday (pro rata for part time staff) Access to our Employee Assistance Programme. High-quality, low-cost meals at our Dalton site and complementary therapies. NHS Pensions are also transferable for those already contributing.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. Opportunities of internal training will be available ongoing.

Ask a question

The contact for this apprenticeship is: