Junior IT Engineer Apprentice (Optionbox)

OPTIONBOX LTD

Leeds (LS27 0HL)

Closes in 30 days (Monday 11 August 2025 at 11:59pm)

Posted on 11 July 2025

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Summary

We’re looking for a passionate Junior IT Engineer to join our team in an apprenticeship/entry-level role. You don’t need professional experience — just a genuine enthusiasm for technology, whether that’s building PCs, helping friends with tech problems, or experimenting with IT projects.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

35 hours a week

Start date

Monday 18 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Optionbox, we provide comprehensive IT services to a wide variety of customers, from sole traders to organizations with up to 300 users. We pride ourselves on delivering responsive, high-quality support across Microsoft 365 environments, on-premises and hybrid Active Directory setups, and full network installations. Our growing team values initiative, curiosity, and a customer-first mindset.

Position Summary:

We are looking for a passionate and eager-to-learn Junior IT Engineer to join our team in an apprenticeship or entry-level capacity. You don’t need a solid foundation of professional experience, but you must demonstrate a genuine enthusiasm for information technology — whether you’ve built your own PC, helped friends or family with IT issues, tinkered with networks, or explored IT projects in your own time.

You will work alongside senior engineers to gain hands-on experience supporting our diverse customer base, which ranges from single-person businesses to organizations with 300 users. You’ll help deliver IT support and services including Microsoft 365 administration, on-premises and hybrid Active Directory environments, network installations, and more.

Desirable (not required):

  • Any prior hands-on IT experience through work, internships, volunteering, or personal projects.
  • Relevant IT studies or certifications (e.g., GCSEs, college-level IT courses, CompTIA IT Fundamentals).

What We Offer:

  • A supportive and experienced team ready to help you grow your skills.
  • Structured on-the-job training with opportunities to progress toward certifications.
  • Diverse, hands-on experience working with modern cloud and on-premises technologies.
  • Competitive apprenticeship salary and benefits package.
  • Opportunities for a permanent role and career development upon successful completion of the apprenticeship.

Your duties and responsibilities in this role will consist of:

Key Responsibilities:

  • Learn to administer and support Microsoft 365 and Active Directory environments, including Exchange Online, SharePoint, Teams, and related services.
  • Help install and configure network equipment such as routers, switches, and wireless access points.
  • Provide first-line IT support, escalating issues as needed to senior team members.
  • Assist with telephony systems and broadband installations for clients.
  • Accurately document solutions, configurations, and procedures.
  • Deliver excellent customer service to a wide range of clients, from sole traders to larger organisations.
  • Take part in ongoing training and learning to develop your IT skills.

Where you'll work

Topcliffe Mill
Topcliffe Lane, Morley
Leeds
LS27 0HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

 

Digital Communications Technician

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Requirements

Essential qualifications

GCSE in:

5 GCSE's (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Passion for IT
  • IT support skills
  • Eagerness to learn
  • uUderstanding of IT concepts
  • Punctual and reliable
  • Professional and courteous
  • Takes ownership
  • Adaptable

Other requirements

• A full UK driving license (or willingness to obtain one if required for on-site visits).

About this company

We’re Optionbox — an IT managed services provider based in Leeds, supporting businesses across Yorkshire with everything from broadband and phones to full IT solutions. We’re a friendly, down-to-earth team that prides itself on great customer service — in fact, our engineers answer calls in just 8 seconds on average! We also care a lot about the planet. For every subscription, we plant a tree, and we help our clients make greener choices by recommending energy-efficient tech, offering tips to reduce their carbon footprint, and sharing useful advice in our sustainability newsletter. At Optionbox, we combine technical know-how with a people-first approach. It’s a great place to learn, grow, and start your career in tech.

Company benefits

Other Information: Standard pension & Commission scheme.

After this apprenticeship

Full time job at the end of the end of the apprenticeship with a clear and negotiable 5-year progression plan for moving up within the company.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Leia Knights

LeiaKnights@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000330954.

Apply now

Closes in 30 days (Monday 11 August 2025 at 11:59pm)

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