Administration and Customer Service Apprentice
NU-SWIFT INTERNATIONAL LIMITED
West Yorkshire (HX5 9DY)
Closes in 15 days (Sunday 10 August 2025 at 11:59pm)
Posted on 25 July 2025
Contents
Summary
This is an exciting opportunity to work for an expanding organisation. You will undertake varied administrative and customer service duties such as, typing, correspondence by e-mail, plus much more. You will be working with a hardworking and friendly team.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, times TBA.
37 hours 30 minutes a week
- Start date
-
Monday 18 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
- General administrative duties which include working multiple mailboxes, which will include, Invoicing mailbox, Admin/Letter of Appointment Mailbox.
- Liaise with field staff.
- Uploading and maintaining customer portals.
- Validating customer work orders, which will include the creation of customer invoices.
- Working several views within our Dynamics 365 system, which will include, No Access Work Orders, as well as liaising with field personnel for our month specific accounts.
- Completion of new vendor forms.
- Work the process of acceptance of customer recommendations from the initial enquiry through to delivery.
- Maintain health & safety standards.
Work co-operatively with other teams and partners to deliver services effectively. - Help out in times of need to ensure quality of service is met.
- Support to members of the Management Team.
- Using Microsoft Packages, in particular Word, Excel, and PowerPoint.
- To deal courteously and efficiently with all team members, which will include our field personnel.
- Answering the telephone in a professional manner and dealing with enquiries.
- Inputting data onto internal systems with a high level of accuracy.
- Dealing with requests for information.
- Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
- Complete all required assignments with regards to your apprenticeship by the required timeline.
- Build up your portfolio of evidence on-going during your apprenticeship programme.
- Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required.
You are required to attend Kirklees College each Wednesday.
Where you'll work
Premier House 2 Jubilee Way
Elland
West Yorkshire
HX5 9DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Attention to detail
Behaviours/Attitude:
- Developing self
- Being open to feedback
- Team working
- Equality - treating all customers as individuals
- Presentation - dress code, professional language
- “Right first time”
You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.
You will complete an End Point Assessment; this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off to study; you will attend classes face to face and complete work for your apprenticeship.
The study day is a Wednesday at Kirklees College in Huddersfield.
Requirements
Essential qualifications
GCSE or equivalent in:
Desirable qualifications
BTEC or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Excellent attendance
Other requirements
There are good transport links by bus. Please check cost and time it will take to travel. Following applying for this vacancy the first stage, after your initial application, will involve a meeting with Nichola Barnes . If you do not attend this arranged meeting your application will not progress any further. For any further information on this vacancy, please contact Nichola Barnes at Kirklees College on- E-mail: nbarnes@kirkleescollege.ac.uk Mobile Number: 07788390025 Apprenticeship Team: apprenticeships@kirkleescollege.ac.uk
About this employer
NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.
After this apprenticeship
A full-time position, subject to satisfactory employment and achievement of apprenticeship.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
apprenticeships@kirkleescollege.ac.uk
07788390025
The reference code for this apprenticeship is VAC1000330945.
Apply now
Closes in 15 days (Sunday 10 August 2025 at 11:59pm)
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