Apprentice Administration Assistant

Summary

An exciting opportunity has risen for a business admin apprentice to come and join our office team. We are looking for a dedicated and enthusiastic person who is organised and has the ability to work in a team environment.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

The wage is paid term time only pro rata.

Training course

Business administrator (level 3)

Hours

Monday – Friday 8:30am – 3:30pm. Employer can be flexible regarding start time. Role is term time only.

32 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be trained and supported in their role to achieve the following tasks:

Dealing with enquires by telephone and face to face, ensuing they are dealt with effectively and efficiently
Taking messages
Overseeing the correct operation of the telephone network
Ensuring that visitors to the school are received courteously and punctually whilst observing the appropriate security procedures
Dealing with enquiries from staff and pupils
Clerical duties such as filing, scanning and storing of documents, using excel and Microsoft and PowerPoint
To follow data protection and confidently procedures
How to use online systems such as SIMS and Cpoms
Possibility of money handling
Sending and receiving of emails from internal and external sources
To complete college work in a timely manner and to a high standard
There will also be an opportunity to work and run a small project as part of your apprenticeship
To safeguard and promote the welfare of children for whom you come into contact with to include adhering to all specified procedures
To carry out duties with full regard to the Trust’s Equality Policy
To comply with health and safety policies

Where you'll work

Whitworth
Spennymoor
DL16 7QW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BISHOP AUCKLAND COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Time will be allocated within the working week for college work and training.You will have to attend Bishop Auckland College for exams when needed.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 / A*-C / Level 2)
Maths (grade 9-4 / A*-C / Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

The Meadows School is a part of the Horizon Trust. The Meadows is a mixed secondary Specialist Academy that offers support for students with Social, emotional and mental health issues. We are very proud of our reputation of providing a caring safe and family orientated ethos.

https://meadows.horizonstrust.org.uk/ (opens in new tab)

After this apprenticeship

To be discussed at interview.

Ask a question

The contact for this apprenticeship is:

BISHOP AUCKLAND COLLEGE

David Brough

david.brough@bacoll.ac.uk

01388 743164

The reference code for this apprenticeship is VAC1000330936.

Apply now

Closes on Tuesday 26 August 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents