Office Assistant Apprentice

Summary

You will be supporting the Office & HR team at the head office of a global company. You'll be joining the Professional Squash Association (PSA) at an exciting time as they embark on an ambitious growth journey, with squash set to make its Olympic debut at LA 2028. PSA offers a dynamic environment where you can make a real impact!

Wage

£19,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 08:30am- 16:30pm With a 30 minute lunch break

37 hours 30 minutes a week

Start date

Monday 28 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the Office and HR team to run the PSA group head office in Leeds, your daily tasks will include:

Keep meeting rooms organised, assist booking management, coordinate food orders/restaurant bookings for office lunches and meetings
Liaise with building management for deliveries, visitors, and general inquiries
Organise weekly staff office parking calendar
Manage office stationery inventory, ordering and restocking as needed
Assist in the organisation of PSA social events
Provide customer service and support to all staff on office-related questions (escalate as necessary)
Regularly check fire exits, first aid kits; report hazards (you'll complete certifications to be an office Fire Warden and First Aider)
Support the HR team, fulfil recruitment administration, greet interview candidates and clients, ensuring a warm welcome
Assist in organising office celebrations and purchasing gifts for anniversaries
Design posters for social events and awareness days
Assist with creating, editing and formatting Word documents and PowerPoint presentations
Open and close the office daily including turning lights, heating, air con, TV/speakers on / off, loading / unload the dishwasher, close windows and lock doors
Maintain kitchen inventory, place orders, and restock supplies
Promote office sustainability by recycling delivery packaging, coffee pods etc.
Log electricity meter readings
Water office plants weekly
Spend a minimum of 6 hours per week on apprenticeship work and training

Where you'll work

46 The Calls, Leeds, LS2 7EY
LS2 7EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CT SKILLS LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules
You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer
All apprenticeship work and training is completed in the workplace, during working hours

Requirements

Desirable qualifications

A Level or equivalent in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Problem solving skills
Team working

About this company

The Professional Squash Association (PSA) is the global governing body responsible for the administration of both men's and women's professional squash worldwide. With 1,350+ registered players and 200+ events taking place globally every year, the PSA World Tour, and the PSA Challenger Tour - both managed and run by the PSA - showcase the game of squash at its highest level in some of the world's most unique and stunning locations.

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

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