Careers Team Administrator Apprentice

Summary

To help organise and coordinate career-related events, workshops to support student employability and career development.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Thursday, 8:30am to 5.00pm. Friday, 8:30am to 4:30pm.

37 hours a week

Start date

Monday 22 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Take responsibility for maintaining an up-to-date knowledge of developments within the College and in the Further Education Sector to enable you to give information, advice and guidance to students.
Have a clear understanding of the roles of other Student Experience staff, curriculum teams, personal tutors, other support staff and external support agencies, and make appropriate referrals when necessary.
Promote the College and its services and always present a positive customer- focussed image of the College.
Liaise with Careers and Curriculum staff to gather information about how Careers learning takes place within curriculum areas.
Signpost learners to access relevant careers resources to support career learning e.g. resources for CV writing and developing interview skills.
Develop and maintain a high level of skill in the use of the College’s electronic systems and databases, including those used for management information, the evidencing of Gatsby Benchmarks
Triage incoming emails to Careers Team Inbox(es)
Communicate with students regarding their progress on Career Learning activities via email, text and in person.
Maintain accurate records regarding student Engagement on college database (Navigate) to ensure timely tracking of student progress and support interventions.
Liaise with schools, colleges, universities, local service providers, employers and external agencies as required to help organise and deliver career learning events such as Career Fairs or guest speakers.
Review the engagement of students with college Careers programme, updating students & staff on progress/completion of tasks.
Assist students and staff with booking Careers meeting for students.
Embrace changes and new developments within the department to allow for changing business needs.
As part of the Careers Team, to undertake associated clerical or administrative duties.
Establish and maintain strong and effective working relations with teaching and support staff regarding the work of the Careers Team.

Where you'll work

2 Walnut Tree Road
Erith
DA8 1RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On programme Training:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

Knowledge test
Skills test
Oral questioning - underpinned by portfolio

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grades 4-9 (A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

The scope of this profile reflects the needs of the College at the present time; it is not intended to be a fully inclusive or exhaustive list. The post holder may therefore be expected to work flexibly and perform such other duties other than those given in the job description. The duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The profile will be subject to continuous review as the needs and requirements of the College change over time.

About this company

Our ambition is to transform lives by the power of learning. We know that education has a hugely positive impact on people’s lives and are passionate about helping you to realise your potential. Whether you are a school leaver, a potential apprentice or an adult looking to upskill or return to work, we can support you with your next steps. You may want to retrain, improve your career prospects, study for a degree or learn something new. Whatever your ambition, experience or ability, we have a course for you - from vocational subjects at Levels 1, 2 and 3, right through to BA Honours degrees, Access to HE courses and professional qualifications in our University Centre. We also offer outstanding SEND provision in our Nido Volans centres for 16–24 year-olds with a range of learning needs and disabilities. We focus on careers, equipping you with the skills, knowledge and confidence you need to secure fulfilling employment. We work with over 1000 businesses across many sectors including green and digital, to ensure that our courses are employer-focused, industry-relevant and open up doors to exciting futures. We are determined to make a positive difference to our local communities. Our college operates as a social enterprise, generating social value and supporting social mobility for all.

https://www.lsec.ac.uk/ (opens in new tab)

After this apprenticeship

To be discussed during the apprenticeship programme.

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