Business Administrator - Apprentice
MOONSTONE BLOCK MANAGEMENT LTD
BIRMINGHAM (B15 3US)
Closes in 16 days (Monday 28 July 2025 at 11:59pm)
Posted on 10 July 2025
Contents
Summary
Join Moonstone Block Management as a Business Administration Apprentice and gain hands-on experience in a professional office environment right in the heart of Birmingham. This is a fantastic opportunity to develop valuable skills in organisation, communication, and administration while working towards a nationally recognised qualification.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm ( 1 hour lunch).
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To support the business with the administrative duties in their Birmingham City Centre office, ensuring that queries from the team and customers are dealt with promptly and to their satisfaction.
Key Responsibilities:
- Provide general administrative support to the team and departments as required
- Handle telephone calls and emails in a polite and professional manner
- Assist with inputting invoices and handling basic accounts queries
- Attend site visits alongside Property Managers when needed
- Help maintain accurate records, files, and databases across departments
- Learn to use company systems and software to manage and input data
- Contribute positively to a professional and supportive working environment
- Complete all training tasks and activities required by the apprenticeship programme
Person Specification
Essential:
- GCSEs in English and Maths (Grade 4/C or above)
- Strong written and verbal communication skills, with excellent listening ability
- Good interpersonal skills and a confident, friendly approach
- Organised, with strong attention to detail
- Basic IT skills, including Microsoft Word, Excel, and Outlook
- Eagerness to learn, develop new skills, and take on new challenges
- A positive attitude and strong work ethic
Where you'll work
GROUNDFLOOR WEST POINT
HERMATAGE ROAD
EDGEBASTON
BIRMINGHAM
B15 3US
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TOTAL TRAINING PROVISION LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
As an apprentice, you will be working towards your Level 3 Business Administrator qualification. Total Training Provision will be your training provider. This is a work-based apprenticeship, meaning you’ll earn while you learn—gaining valuable experience in a professional office environment at Moonstone Block Management’s Birmingham City Centre head office.
More training information
How You Will Learn – Level 3 Business Administrator Apprenticeship
You will support the day-to-day running of the office, applying your learning directly to administrative and business tasks. This hands-on role will help you build skills in communication, data management, IT systems, organisation, and problem-solving.
Throughout the apprenticeship, you’ll have support from a dedicated Skills Coach from Total Training Provision. They will provide:
- Regular one-to-one sessions – Helping you stay on track and develop confidence in your role
- Tailored advice – Supporting your growth in areas such as managing projects, producing accurate records, and improving business processes
Blended Learning Approach
Your apprenticeship will combine practical experience with structured learning, including:
- Online modules to build strong industry knowledge
- Interactive training sessions on topics like communication, project management, and business improvement
- Assignments and tasks linked to your day-to-day responsibilities
Off-the-Job Training
You’ll spend 20% of your working hours on off-the-job learning. This might include:
- Shadowing experienced colleagues
- Attending virtual workshops or webinars
- Completing projects and coursework aligned to your role
End-Point Assessment (EPA)
At the end of your apprenticeship, you’ll complete an End-Point Assessment (EPA) to demonstrate the knowledge, skills, and behaviours you’ve developed. Upon successful completion, you’ll achieve a nationally recognised Level 3 Business Administrator qualification—an excellent foundation for your career.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
About this company
Moonstone Block Management is a privately owned company with a head office in Birmingham city centre. The company’s aim is to offer a professional, friendly and personal service to all clients, no matter how big or small the block, and they pride themselves on looking after their client’s developments in the most beneficial way for residents and owners alike.
After this apprenticeship
Upon successful completion of the Level 3 Business Administrator apprenticeship, you’ll be well-equipped for a variety of progression opportunities.
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
Jessica Louise Oates
jessica.oates@total-tp.com
07383459635
The reference code for this apprenticeship is VAC1000330887.
Apply now
Closes in 16 days (Monday 28 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.