Business Administration Apprenticeship

Summary

This is an excellent opportunity for an enthusiastic and motivated individual to join our Account Management Team as a Business Administration Apprentice. The role is primarily focused on supporting our Account Management Team. The apprentice will gain hands-on experience in the day-to-day management of customer accounts & learning the processes.

Wage

£18,000 a year

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Salary between £18,000 - £22,000 per year dependant on experience

Training course

Business administrator (level 3)

Hours

40 hrs (30 min lunch unpaid). 08:30 - 17:00, Monday - Friday.

40 hours a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist the Account Management Team with daily administrative tasks, ensuring smooth operations.
Learn and support the day-to-day management of customer accounts.
Maintain and update customer records within our Zoho CRM system to ensure accurate data management.
Support the team in managing waste collection schedules, coordinating with suppliers and customers.
Prepare and distribute reports related to financial performance, environmental impact, service performance, and customer feedback.
Assist in invoice processing and resolving any billing discrepancies.
Work closely with vendors and customers to facilitate smooth booking and transaction processes.
Gain knowledge of compliance and legal factors related to waste management.
Provide general office support, including document preparation, filing, and scheduling meetings.
Participate in training and development sessions as part of the apprenticeship program.

Where you'll work

HUB37
37 Gordon Road
West Bridgford
NG2 5LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS FURTHER EDUCATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place in the workplace and online

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Initiative

About this company

Our mission as independent specialists in sustainable waste management is to find and implement the very best and most cost-effective approach for you. We offer our customers a carbon neutral waste service, and help you reduce your carbon emissions. Whatever service you need and whichever sector you work in, Flame UK can reduce your waste costs and increase your recycling. Cost-eﬀective total waste management services and sustainable solutions from one of Nottingham’s leading waste management companies. As one of the first waste management companies to offer a carbon neutral waste service, we offer sustainable and cost effective solutions whatever your needs.

Company benefits

Hands-on experience in a dynamic and supportive environment. Opportunities for career progression within Flame UK upon successful completion of the apprenticeship. A friendly and collaborative team culture.

After this apprenticeship

Opportunities for career progression within Flame UK upon successful completion of the apprenticeship.

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