Operations Administrator Apprentice

One Way Group

STOKE ON TRENT (ST3 1NY)

Closes in 17 days (Sunday 3 August 2025 at 11:59pm)

Posted on 16 July 2025

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Summary

We’re looking for a proactive and organised Business Administration Apprentice to join our friendly team. This is a practical and active role with lots of variety – perfect for someone reliable, detail-oriented, and ready to grow with us. This could lead to a permanent position for the right person.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
monday - Friday 08:00-16:30, 30 minute lunch break. Flexible working hours.

40 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Stay on top of day-to-day business activity by reconciling job cards, logging faults, checking safety documentation, processing timesheets, and handling delivery notes and returns
  • Play a key role in tracking our performance by compiling weekly and monthly business reports, logging engineer feedback, updating quality checks, and keeping key records accurate
  • Support the smooth running of our equipment and supplies by assigning kit to staff, tracking stock levels for PPE, uniforms and consumables, managing surplus items, and helping keep our compliance records up to date through routine safety checks and audits
  • Support the wider team with onboarding suppliers and contractors, posting company updates on social media, and keeping staff recognition schemes like Employee of the Month running behind the scenes
  • Get involved in the finance side of things by helping with payroll, pension admin, invoice processing, PO tracking, and holiday approvals

Where you'll work

25 UTTOXETER ROAD
STOKE ON TRENT
ST3 1NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Level 3 Business Administrator apprenticeship standard, including Functional Skills in English and maths if required
  • 20% off the job training - usually one day at Newcastle College (ST5 2GB)
  • https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

About this company

We’re a dynamic electrical compliance company focused on quality, safety and smooth operations. Our admin team is the backbone of the business — keeping things running behind the scenes so our engineers and customers are always supported.

https://onewaygroup.co.uk/ (opens in new tab)

Company benefits

Loyalty bonus, promotion bonus, employee recognition schemes, and team socials

After this apprenticeship

  • Could lead to a permanent position for the right person
  • Career progression into operations, compliance or finance

Ask a question

The contact for this apprenticeship is:

NEWCASTLE AND STAFFORD COLLEGES GROUP

The Apprenticeship Hub

apprenticeships@nscg.ac.uk

01782 254287

The reference code for this apprenticeship is VAC1000330866.

Apply now

Closes in 17 days (Sunday 3 August 2025 at 11:59pm)

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