CAD Operator and Reports Processing Administrator Apprentice
STORAGE EQUIPMENT SAFETY SERVICE LT
CRAMLINGTON (NE23 1EG)
Closes in 31 days (Monday 11 August 2025 at 11:59pm)
Posted on 10 July 2025
Contents
Summary
Cramlington based Storage Equipment Safety Service is looking to recruit a dynamic and enthusiastic Customer Service representative. This role will see the successful candidate work between the CAD technical drawing and customer administration team.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Apprentice Minimum Wage £7.55 per hour
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday, 09:00-17:00. 40 hours per week (including lunch breaks).
40 hours a week
- Start date
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Monday 25 August 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your daily duties will include;
- Act as a point of contact for customer and inspector enquiries via telephone and email, providing accurate information regarding report status and delivery timescales.
- Collaborate closely with the CAD and administration teams to support the production of plan and profile drawings for use in inspection reports and, occasionally, for technical documentation.
- Prepare and finalise professional inspection reports, including formatting written content and embedding photographs using Microsoft Word and Adobe PDF tools.
- Produce accurate 2D AutoCAD warehouse layout drawings from on-site sketches captured during Rack Safety Inspections, ensuring all elements are clearly and precisely represented.
- Ensure consistency between inspection reports and drawings, including correct placement and data of Safe Working Load Notices, storage system manufacturers, bay/run IDs, and accurate alignment of walls, doors, and racking systems.
- Distribute completed reports to clients via email or by uploading to client-specific portals or systems.
- Provide general administrative support to internal departments as required, ensuring smooth day-to-day operations.
- Participate in ongoing training and development activities to enhance your skills and support the evolving needs of the business.
Where you'll work
NATIONAL WAREHOUSE SAFETY
SOUTH NELSON ROAD
SOUTH NELSON INDUSTRIAL EST
CRAMLINGTON
NE23 1EG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DERWENTSIDE COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Completed fully within the workplace with 1-2-1 supports from a work-based mentor and experienced training consultant here at Derwentside College.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Math (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this company
Established in 1987 by Philip Pinel, Storage Equipment Safety Service Ltd (SESS) is a completely independent, professional, Rack Safety Inspection company covering the UK, Ireland and Europe.
After this apprenticeship
SESS is a small independent company; they have the time to be able to tailor training to those aspiring to work with technical drawing CAD.
Ask a question
The contact for this apprenticeship is:
DERWENTSIDE COLLEGE
Apprenticeship Recruitment Team
apprenticeships@derwentside.ac.uk
The reference code for this apprenticeship is VAC1000330862.
Apply now
Closes in 31 days (Monday 11 August 2025 at 11:59pm)
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