Building Assistant - Housing and Property Assistant Apprentice

MOONSTONE BLOCK MANAGEMENT LTD

BIRMINGHAM (B15 3US)

Closes in 18 days (Monday 28 July 2025 at 11:59pm)

Posted on 9 July 2025

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Summary

We’re looking for a friendly, reliable person to join us as a Housing & Property Management Apprentice at Queens College in Birmingham. You'll support the Building Manager with daily operations and help ensure smooth service for residents and visitors—while working toward a Level 2 qualification with Total Training Provision.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Your apprenticeship is just the beginning of your career journey. We are committed to supporting our apprentices not only during their training but also in their long-term career development.

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday 9 till 5 . May be required to work evenings and weekends on occasion.

35 hours a week

Start date

Friday 1 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Daily duties

1.         Deal with Resident’s reasonable requests for assistance.

2.         Always ensure safe use of facilities including checking alarms & CCTV equipment.

3.         Monitor security of building using the systems provided.

4.         Communicate and deal with Contractors/Suppliers when arriving on site.

5.         Report all faults, complaints (ie unreasonable behaviour) or issues to the Management Company. 

6.         Be at the front reception at busy times (9-11am and 4-5pm) and ensure the following:

·         Answer entry/videophone when called.

·         Deal with visitors to site and give them directions to the apartment they are visiting.

·         Direct all parcel and post deliveries to the post room, signing for them as needed.

·         Maintain logs for site visitors/contractors/cleaners.

7.         Conduct at least two full patrols a day – 1 in the morning and 1 in the afternoon.

8.         Whilst on patrol:

·         Check on all Plant rooms, ensuring that all systems are in working order.

·         Check all floor and car park areas ensuring that they are clean, secure and litter free.

·         Make a note of any fault found and contact the relevant contractors if needed.

9.         All Contractors and managing agents going to apartments must be escorted to the apartments unless other wise instructed by the tenant/resident.

10.     Deal with any problems with the lifts.

11.     Deal with requests to have access to CCTV footage.

 

Weekly duties:

1.         Carry out a fire alarm test every Friday at 11am.

 

Where you'll work

GROUNDFLOOR WEST POINT
HERMATAGE ROAD
EDGEBASTON
BIRMINGHAM
B15 3US

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL TRAINING PROVISION LIMITED

Your training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

As an apprentice, you will be working towards your Level 2 Housing and Property Management qualification. Total Training Provision will be your training provider. This is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.

More training information


How You Will Learn – Level 2 Housing and Property Management Apprenticeship

You will work within our Building management team, applying what you learn directly to your everyday responsibilities. This practical approach ensures you develop core skills in customer service, health and safety, and the principles of housing and tenancy management.


Dedicated Skills Coach
Throughout your apprenticeship, you’ll receive tailored support from a dedicated Skills Coach provided by Total Training Provision. They will help guide your learning and progression by offering:

One-to-One Sessions – Regular online meetings to support your development
Practical Guidance – Help with applying knowledge such as responding to customer enquiries, maintaining accurate records, and understanding housing law basics

Blended Learning Approach
This apprenticeship combines on-the-job learning with structured online training, including:

Online modules to build your housing knowledge
Virtual workshops focused on key areas like customer service, repairs reporting, and property standards
Work-based tasks and mini-projects to reinforce learning

Off-The-Job Training
20% of your working hours will be dedicated to off-the-job training. This may include:

Job shadowing colleagues
Attending online training sessions
Completing coursework and reflective learning activities

End-Point Assessment (EPA)
At the end of the apprenticeship, you’ll complete an End-Point Assessment to demonstrate the knowledge, skills, and behaviours you've developed. Once passed, you'll achieve a nationally recognised Level 2 qualification in Housing and Property Management, giving you a strong foundation for future career development.

This supportive and flexible training programme is designed to give you the skills and confidence to thrive in a housing or property management role.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Please note: As this role may occasionally involve lone working, we ask that applicants are aged 18 or over.

About this company

Moonstone Block Management is a privately owned company with a head office in Birmingham city centre. The company’s aim is to offer a professional, friendly and personal service to all clients, no matter how big or small the block, and they pride themselves on looking after their client’s developments in the most beneficial way for residents and owners alike. The company is growing and they are now in the process of recruiting an apprentice who will work as a Building Assistant at a prestigious block in central Birmingham. They’re looking for a conscientious, hardworking and friendly individual to join their team. If you’re interested in a career in block management and you meet the job description below then please apply. Hours of work – Monday to Friday, 7 hours per day, 9am-5pm, with 1 hour lunch

https://moonstonebm.co.uk/ (opens in new tab)

Company benefits

20 days holiday plus 8 Bank Holiday

After this apprenticeship

Upon successful completion of the Level 2 Housing and Property Management Apprenticeship, you’ll have the skills and experience to progress into more senior roles within the housing or property sector. Potential next steps include:

Housing Officer or Tenancy Officer
Repairs or Maintenance Coordinator
Customer Service Advisor in Housing Services
Progression to a Level 3 Housing and Property Management Apprenticeship


This apprenticeship sets a strong foundation for a rewarding career in social housing, facilities management, or property support roles. With further training and experience, you could move into team leadership or specialist housing roles in the future.

Ask a question

The contact for this apprenticeship is:

TOTAL TRAINING PROVISION LIMITED

Jessica Louise Oates

jessica.oates@total-tp.com

07383459635

The reference code for this apprenticeship is VAC1000330860.

Apply now

Closes in 18 days (Monday 28 July 2025 at 11:59pm)

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