IT Apprentice

Summary

This exciting IT apprenticeship offers more than just valuable hands-on experience—it provides a clear pathway for long-term career growth. Upon successful completion of the Level 3 IT Apprenticeship, you will progress onto the Level 4 Network Engineer Apprenticeship with Trade Interchange.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

£15,000 to £17,000 per annum

Training course

Information communications technician (level 3)

Hours

Monday to Friday between 8:30am till 5:00pm.

37 hours 30 minutes a week

Start date

Tuesday 12 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Deliver first-line IT support by assisting users with common issues related to hardware, software, networking, and operating systems.
Carry out daily monitoring, troubleshooting, and routine maintenance of ICT systems to ensure reliable performance.
Provide support for cloud services, including Azure and DevOps, and escalate technical problems when necessary
Work closely with the wider team to help ensure all ICT services comply with security standards such as ISO 27001.
Maintain a good working knowledge of the ICT infrastructure to quickly identify and resolve technical faults.
Manage regular software updates, security patches, antivirus tools, and general system upkeep to keep devices secure and up to date.
Proactively identify patterns or recurring issues in the IT environment and recommend improvements to systems, software, or configurations.

Where you'll work

KILDALE HOUSE
DUKES COURT
TEESSIDE INDUSTRIAL ESTATE
STOCKTON ON TEES
TS17 9LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Full training and support will be provided by your workplace mentor and from the Baltic team.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

Join Trade Interchange, a leading UK software company based in Teesside, known for its innovative ARCUS® platform that helps organisations streamline supplier management. As an IT Apprentice, you’ll play a key role in delivering first-line support to users by resolving hardware, software, networking, and operating system issues. You’ll monitor and maintain ICT systems daily to ensure smooth, secure operations, support cloud services like Azure and DevOps, and work alongside the team to uphold security standards. This is a fantastic opportunity to gain hands-on experience managing software updates, troubleshooting technical faults, and contributing ideas for system improvements in a fast-growing, agile environment.

Company benefits

Annual holiday entitlement is 31 days per year, inclusive of bank and public holidays. Life assurance at 4 times basic salary. Employer contribution to pension scheme of up to 3% of basic salary matching. Regular social events.

After this apprenticeship

After successfully completing the Level 3 IT Apprenticeship, you will progress to the Level 4 Network Apprenticeship with Trade Interchange.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lauren Morton

lauren.morton@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000330854.

Apply now

Closes in 30 days (Saturday 9 August 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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