Business Administration Apprenticeship

Summary

Are you ready to launch your career in a forward-thinking environment? Join Gateshead Council’s Economy, Innovation and Growth team as a Business Administration Level 3 Apprentice and play a key role in supporting projects that drive local prosperity and opportunity.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

5 days per week Hybrid working 2 days office 3 days home. Shifts TBC.

37 hours a week

Start date

Friday 22 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Diary management to support our senior leadership team, ensuring conflicting priorities are addressed
Effectively respond to enquiries - including telephone and postal enquiries, those received into central inboxes and via social media channels.
Register and allocate compliments and complaints received via the council website, co-ordinate responses and ensure deadlines are met
Register and allocate compliments and complaints received via the council website, co-ordinate responses and ensure deadlines are met.
Provide assistance to arrange and co-ordinate meetings for Service Directors across the Group, including regular staff briefings for the group, Management Team meetings, Portfolio Holder meetings Coordinate partnership and governance meetings i.e. Portfolio Meetings, GRP pre meetings for officers and Members’ to align with GRP Board meetings, meetings with stakeholders and external partners.
Making room bookings and setting up any additional equipment/facilities and/or arranging virtual meetings via Microsoft teams
Arranging project meetings and workshops Preparing agendas and papers and circulate in a timely manner
Taking notes and action points
Carrying out actions resulting from meetings
Conducting relevant research
Project administration including contributing to project plans and any core project documents
Assist senior officers to meet our corporate and governance responsibilities, including: risk, assurance, performance, complaints, audit, health and safety, Freedom of Information Requests and Subject Access Requests:
Arrange rail travel as required including hotels and foreign travel.
Complete claims for expenses associated with travel to and from meetings and submit for payment.
Manage the Gifts and Hospitality Register for the Group.
Assist with co-ordination of reports ensuring they are submitted by the relevant deadlines.
Managing incoming and outgoing post in order to ensure that appropriate action is promptly taken.
Ordering and maintaining office supplies i.e. stationery.
Acting as lead point of contact for any office related queries.
Assist the Assistant Development Officer in day to day office requirements.
Such other responsibilities allocated which are appropriate to the grade of the post

Where you'll work

Civic Centre
Regent Street
Gateshead
NE8 1HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Analytical skills
Team working

About this company

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you’re just what we’re looking for!

After this apprenticeship

Progression for the right candidate

Ask a question

The contact for this apprenticeship is: