Apprentice Medical Receptionist.
MIRFIELD MEDICAL PRACTICE LIMITED
MIRFIELD (WF14 8DU)
Closes in 21 days (Thursday 31 July 2025 at 11:59pm)
Posted on 9 July 2025
Contents
Summary
Provide a high-quality service to all of our patients. Carry out registrations, book appointments, and maintain patient data. To provide an operational support service to all clinical and practice staff, ensuring good quality service delivery and confidentiality whilst working towards a Level 3 Business Administration qualification.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. This will be a minimum of 30 hours a week over a rota basis. Shifts to be confirmed.
Total hours per week: 30.00
30 hours a week
- Start date
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Monday 18 August 2025
- Duration
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1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a great opportunity to work within a local surgery, and to work towards a Level 3 Business Admin Apprenticeship.
Duties for this role would include:
- Send and receive notifications/tasks and emails in connection with work tasks
- Assist with the recall system in advising patients of tests due
- Complying with GDPR laws by assisting with Subject Access
- Requests from patients
- Reception
- Book in all patients for appointment on arrival
- Book new and follow-up appointments
- Receive all telephone calls and deal with enquiries
- Diversion of the telephone system when required
- Receive log and forward requests for home visits
- To contact patients if and when necessary
- Help sign patients up to use online services
- Answer general enquiries & explain practice procedures
- Register new patients
- Provide support on the practice’s procedures, including the computer system, to locum staff as required
- Ensure that the reception area, and waiting room are tidied at the end of each day/session
This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the post’s purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.
Where you'll work
DOCTOR LANE
MIRFIELD
WF14 8DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Level 3 Business Admin apprenticeship standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
- End-Point Assessment (EPA)
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good attendance record
- Caring
Other requirements
Because of the nature of this work, this post is exempt from the provisions of section (42) of the Rehabilitation of Offenders Act 1974 (exemptions) Order 1975. Applicants for this post are not entitled to withhold information about convictions that for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal. Any information given will be completely confidential and will be considered only in relation to an application for a position to which this order applies. DATA PROTECTION ACT - All members of staff are bound by the requirements of the Data Protection Act 1998 and any breaches of the Act or confidentiality within the role could lead to dismissal.
About this company
Surgery Hours. Monday to Friday 8.00am - 6.00pm each day. Patients who find it particularly difficult to attend in the daytime should ask about booking an evening appointment. Please note that the surgery is closed on a Tuesday afternoon once a month for training purposes. Specific dates are available at the surgery.
After this apprenticeship
- Great prospects for progression to a full time position for the right candidate
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy@cmsvoc.co.uk
01924 614523
The reference code for this apprenticeship is VAC1000330783.
Apply now
Closes in 21 days (Thursday 31 July 2025 at 11:59pm)
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