Estate Agency Apprentice
ONLINE ESTATE AGENTS LTD
LEICESTER (LE1 3TE)
Closes in 21 days (Wednesday 30 July 2025 at 11:59pm)
Posted on 9 July 2025
Contents
Summary
Join Sell My Home, one of the UK’s top estate agencies, based in Leicester city centre! Gain hands-on experience, earn while you learn, and kickstart your career in property with expert training and real progression opportunities. Be part of a dynamic, supportive team shaping the future of estate agency.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
Every 3rd Saturday 9.00am to 3.00pm.
39 hours 30 minutes a week
- Start date
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Monday 18 August 2025
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with property listings, including writing descriptions and uploading photos to online platforms
- Communicate with clients, arranging viewings and providing updates on property sales and lettings
- Support the team with administrative tasks such as managing paperwork, updating databases, and handling enquiries
Where you'll work
61 ABBEY STREET
LEICESTER
LE1 3TE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LEICESTER COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Training will take place both in the workplace at our Leicester city centre office and through remote learning with our training provider. Apprentices will have regular online sessions, typically once a week, alongside on-the-job training and support from experienced estate agency professionals.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Online estate agents Ltd has two major brands. Sell My Home and Rent My Home, both one of the UKs top rated estate agencies in the UK. Helping 1000s of people move into property a year.
After this apprenticeship
To build and develop a career within estate agency, up to Branch Manager level.
Ask a question
The contact for this apprenticeship is:
ONLINE ESTATE AGENTS LTD
Jon Lovelle
j.lovelle@sellmyhome.co.uk
The reference code for this apprenticeship is VAC1000330763.
Apply now
Closes in 21 days (Wednesday 30 July 2025 at 11:59pm)
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