Apprentice Sales Advisor

NEW LOOK RETAILERS LIMITED

Thornton-Cleveleys (FY5 1BS)

Closes in 23 days (Friday 1 August 2025 at 11:59pm)

Posted on 9 July 2025

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Summary

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one, and it starts with me - we deliver That New Look Feeling for our customers and each other.

Wage

£6,281.60 to £10,158.72, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shifts will be between 8am and 6pm, 5 out of 7 days, including weekend working.

16 hours a week

Start date

Monday 4 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Sales Advisor with New Look:

  • You will deliver excellent customer service skills 
  • You will work with your management team to implement the ultimate shopping experience for our customers
  • Ensuring they are given the highest level of service, and they want to return to us again and again! 
  • You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want.
  • You will achieve by being an ambassador for the brand on the shop floor putting our customers at the heart of everything you do.

Where you'll work

35 Victoria Road West
Thornton-Cleveleys
FY5 1BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • 1-1 sessions with your dedicated tutor 
  • Off the job training 
  • Remote sessions 
  • No college release day

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Team working
  • Initiative

Other requirements

Please note this is a part-time role.

About this company

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

After this apprenticeship

Opportunity for progression upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

Abbie Peters

abbie.peters@learningcurvegroup.co.uk

The reference code for this apprenticeship is VAC1000330752.

Apply now

Closes in 23 days (Friday 1 August 2025 at 11:59pm)

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