Leisure Duty Manager Apprenticeship

Summary

We are looking for motivated and energetic people to become Leisure Duty Manager Apprentices here at First Strokes. No experience is required only that you are hardworking and passionate about working with children. We are a growing company and would love to hear from anyone interested in joining our Team.

Wage

£11,713 a year

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Training course

Leisure duty manager (level 3)

Hours

Monday - Sunday. Exact shifts to be confirmed, including evenings and weekends.

26 hours 30 minutes a week

Start date

Wednesday 30 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will need to be a people person, who enjoys the front of house approach.

The job role includes: -

Meet and greet customers, answering calls and dealing with customer enquiries
To advise customers on all aspects of swimming tuition (full training will be given)
To assist all customers who have queries, complaints or requiring information in a polite, friendly and helpful manager
Dealing with bookings, cash handling, banking and reconciliation in accordance with Company procedures
Frequent use of Microsoft Word, Excel and Outlook
Daily use of Course Pro online booking software
To ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times
To be responsible for the premises security and opening and closing of the building in accordance with company procedures
To administer First Aid where suitably qualified to do so, in accordance with company procedures
To undertake poolside duties ensuring the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (full training will be given)
Ensure the adherence to all regulations and legislation relating to working with children
Working in the water while gaining knowledge and your level one and two swim teacher certificate
Supporting teachers with lessons – ensuring safety and lessons are delivered in a fun manner

Where you'll work

Hadleigh Road
Ipswich
IP8 3AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Leisure duty manager (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Lead and be accountable for the safe day to day running of a multi-functional leisure facility
Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)
Solve day to day problems to ensure the leisure facilities service standards are met and maintained
Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities
Build effective team and individual relationships by supporting, motivating, developing and
Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures
Apply and adapt own leadership style to different situations and people to achieve desired outcome
Be accountable for the customer experience during shifts including the management of complaints and feedback
Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups
Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems
Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water
Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures
Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
Lead the team to ensure the promotion of the business brand by effective use of materials and communication
Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business
Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility
Manage internal IT systems to support the effectiveness of the organisation and facility
Analyse and interpret financial reports, determining actions where appropriate
Monitor and audit stock control systems
Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working

Other requirements

The key dates provided should be used as a guide only, should the positions be filled, the vacancy will be taken down.

About this company

First Strokes Swim Schools Limited is an award-winning swim school, using its own purpose built teaching pools and private pools. Currently operating from multiple locations, we cover every aspect of swimming lessons and teaching.

https://www.firststrokes.com/ (opens in new tab)

After this apprenticeship

Progression within the company.

Ask a question

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