IT Help Desk Technician Apprentice

Summary

If you have a genuine love for learning, thrive on multitasking, and find joy in working through diverse challenges, this apprenticeship could be life-changing for you. You’ll be a vital team player with a heartfelt desire to deliver exceptional service and an unwavering drive to grow — all while embodying the values of Affinity Trust.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

37.5 hours per week, exact shifts to be confirmed

37 hours 30 minutes a week

Start date

Thursday 31 July 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you a proactive, detail-oriented individual eager to launch your IT career? We are searching for two passionate IT Help Desk Apprentices to become part of our close-knit, dedicated IT team in Thame.

Join us, and you'll have the opportunity to receive real world training from our supportive IT team, inspiring you to develop your skills in an environment that truly cares.

Your mission (should you choose to accept it)

• Maintain the day-to-day functions of the IT support helpdesk
• Support IT Administrator tasks as needed
• Assist with bespoke IT project work when required

No prior experience needed—comprehensive on-the-job training will be provided through the apprenticeship. While familiarity with Microsoft Office 365 and Windows 11 is a plus, it’s not a requirement; we’re here to help you succeed and grow every step of the way!

If you need any special arrangements or support during the recruitment process, just let us know and we’ll be happy to discuss how we can help.

At Affinity Trust - Thame, you will be working towards the Information Communications Technician (IT Support) Level 3 apprenticeship, over the duration of 16 months, alongside your daily roles and responsibilities.

Where you'll work

1 St Andrews Court
Thame
OX9 3WT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician (LEvel 3) apprenticeship, including Functional Skills in English and maths if required.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Team working
Patience

Other requirements

The key dates provided should be used as a guide only, if the position is filled, the vacancy will be taken down.

About this company

Affinity Trust is a social care provider and charitable organisation working in England and Scotland. With more than 30 years of experience, we specialise our support to people living with learning disabilities, autism, and other assessed needs. Since we were established in 1991, we have been steadily growing and expanding our services to ensure that more people can live an active and fulfilling life.

https://www.affinitytrust.org/ (opens in new tab)

After this apprenticeship

Ongoing training and development.

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