Business Administration Apprentice

Summary

To provide efficient and professional support to the team at Medlock Medical Practice while developing the skills and experience needed to build a career in healthcare administration. This is a fantastic opportunity to gain hands-on experience in a busy medical environment, while working towards a Business Administration qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.55 per Hour

Training course

Business administrator (level 3)

Hours

Shifts will be between 8.00 am and 6.30 pm. Exact shifts TBC

37 hours 30 minutes a week

Start date

Saturday 16 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Greet patients and visitors in a polite and professional manner, directing them as required
Answer telephone calls and respond to routine enquiries
Schedule and manage patient appointments using clinical software
Maintain and update patient records accurately and confidentially
Support the processing of repeat prescriptions and incoming/outgoing correspondence
Assist with data entry, filing, scanning, and archiving of documents
Provide general administrative support to the practice team, including GPs, nurses, and reception staff
Assist in the organisation of meetings and practice events
Uphold confidentiality and data protection policies at all times

Where you'll work

KEPPLE BUILDING
ASHTON ROAD WEST
FAILSWORTH
MANCHESTER
M35 0AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards the Level 3 Business Administrator Apprenticeship Standard
Training will be delivered in partnership with Rochdale Training, through work-based learning

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Friendly
Approachable

Other requirements

Renovation work will be taking place to expand the surgery.

About this company

Medlock Medical Practice is a GP practice located at the Keppel Building in Failsworth, Manchester. They offer a range of services, including routine and urgent appointments, and are committed to providing patient-centred care. The practice emphasises working in partnership with patients, involving them in decisions about their medical care.

After this apprenticeship

Upon successful completion of the apprenticeship, there may be an opportunity for permanent employment or progression into further roles. Previous Apprentices have moved into senior positions within the Surgery.

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860 919 380

The reference code for this apprenticeship is VAC1000330685.

Apply now

Closes on Friday 15 August 2025

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