Reception Apprentice

Wearside Medical Practice

Sunderland (SR4 7XF)

Closes on Friday 29 August 2025

Posted on 8 July 2025

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Summary

We have an exciting opportunity to work for a busy medical practice to be the first point of contact to patients, staff & visitors. You will meet and greet patients, book appointments and create an exceptional and warm first impression. This role is fast paced and requires an organised and positive individual with excellent communication skills.

Wage

£10,600.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Wednesday, Thursday and Friday 8am- 6pm

27 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the telephones and dealing with patient queries face to face
  • Supporting clinical staff with searches and audits
  • Dealng with patient queries and daily tasks from clinical team
  • Scanning and Snomed coding patient correspondence into patient records
  • Booking of appointments, dealing with prescription requests
  • Taking minutes of meetings

Where you'll work

Hylton Road
Pallion Health Centre
Sunderland
SR4 7XF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COOL BLUE COLLEGE LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Your training will be in the workplace, where the tutor will come out to see you when agreed scheduled

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

As a practice we serve the Pallion area along with a number of the surrounding areas; we are a two partner practice with the support of a full primary care team.

After this apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
  • Potential for full-time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

COOL BLUE COLLEGE LTD

Rebecca

Rebecca.walker@coolbluecollege.com

The reference code for this apprenticeship is VAC1000330589.

Apply now

Closes on Friday 29 August 2025

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