Assistant ICT Technician Apprenticeship (36223)

Summary

We have an exciting opportunity for an Assistant ICT Technician to support Academies within the Trust and the Central Trust ICT systems, applications and associated software.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Mon to Thurs 8.00am – 4.00pm, Fri 8.00am – 3.30pm.

37 hours a week

Start date

Monday 18 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

Respond to ‘call outs’ from staff across the Trust
Carry out basic electrical testing of computer and audio-visual equipment in accordance with health and safety requirements
Carry out routine maintenance and repair of computer and audio-visual equipment, including replacement of consumables and cleaning
To assist the ICT Technicians, Trust Technical Lead and Trust Network Manager in providing support to other Academies within the MAT

In return we can offer you:

A supportive and collaborative team environment
A commitment to continuing your professional development
A highly supportive trust and central team who work hard to ensure children achieve the very best outcomes both academically and socially
An incredibly positive working environment, passionately believing that our human resources are our most important and valuable resources. Therefore, our staff well-being strategy is at the heart of our ongoing improvement work
Option to join a healthcare plan at a reduced rate
Access to a free gym membership
Competitive pension scheme (local government pension scheme)

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

Where you'll work

Primitas Learning Partnership
Unit 9, The Old Mining College
28 Queen Street
WS7 4QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Number skills
Team working
Initiative
Time management skills
Work to deadlines

About this company

Primitas Learning Partnership formed in September 2021 as a truly collaborative educational venture, with a clear vision of: ‘Empowering and enabling schools to work together to provide the kind of education that every child needs and deserves’. Primitas Learning Partnership is now a Trust of 7 schools across the Lichfield and Burntwood district of Staffordshire. There are 2 High schools, 4 Primary schools with 4 Nurseries and 1 Special School in the Trust, all of which are OFSTED ‘Good’ Schools. At Primitas Learning Partnership, we are acutely aware that children only have one chance at a high quality, school-based education and so they need and deserve the best. Therefore, we are passionate about making this happen by doing the rights things in the right way… by being a truly collaborative educational venture, where everyone is of prime importance and where all can show leadership, with integrity and kindness, to help others improve.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is: