Customer Service Apprentice

Summary

After the great success of our apprenticeship scheme, we are looking for 3 new team members to join the heart of our business operations. You will be supported through a blended learning approach and assigned dedicated time to study and work on your qualification. We will offer you a permanent job straight away and future development opportunities.

Wage

£22,000 a year

Check minimum wage rates (opens in new tab)

•Company bonus scheme to celebrate dedication & personal & business performance •25 days of annual leave plus bank holidays •Private Medical Insurance •Life Insurance policy, providing coverage at 4 times salary •Salary sacrifice pension scheme

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8:45am to 5:15pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 2 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-day responsibilities:

Answer customer queries through various channels promptly to enhance the customer service experience
Patiently listen to customers to address their concerns
Accurately record and logs interaction with customers and updates account information
Work with management to maintain best practices for effective communication with customers
Maintain knowledge of updated company processes and policies
Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
Willing to learn to apply company policy and process to customer solutions
Support the company’s ‘one team’ culture

Where you'll work

UNIT 11
TALISMAN BUSINESS CENTRE
TALISMAN ROAD
BICESTER
OX26 6HR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STRAIGHT A TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner apprenticeship programme
The apprenticeship training will be provided through online learning
Training and development will take place in the workplace
Functional skills in maths and English (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4-9 or C-A*)
Maths (grade 4-9 or C-A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Non judgemental
Patience

Other requirements

Please note: The role is office based 5 days a week. Benefits: -Immediate permanent contract -Unlock discounts and special benefits on popular products like Apple Watches, elevate your fitness journey with discounted gym memberships and treat yourself to a weekly free coffee, and so much more -Recharge kitchen – Enjoy an array of complimentary snacks, drinks, and lunch options, all designed to keep you fuelled and energised throughout the day -Our in-house learning and development team is devoted to nurturing your talent, unlocking potential and propelling you towards being your best

About this company

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

https://www.valdaenergy.com/ (opens in new tab)

After this apprenticeship

Future development opportunities depending on the apprentice's aspirations and career goals, a development plan would be created.

Ask a question

The contact for this apprenticeship is: