Apprentice Travel Consultant

Summary

As travel continues to build back stronger from the pandemic, we are looking to grow our small and friendly team delivering excellent service for our customers. You will be making travel arrangements and booking accommodation and other services for holidaymakers and business travellers.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course

Travel consultant (level 3)

Hours

5 days a week from a rota. 9.30am until 5pm. Days to be confirmed.

32 hours 30 minutes a week

Start date

Monday 25 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

Dealing with customers in a face-to-face setting, over the telephone and by email
Selling a wide range of holidays from destinations around the world
Dealing with administration of existing bookings including amendments and changes
Creating special offers and marketing displays

Where you'll work

49 PROMENADE
BRIDLINGTON
YO15 2QE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

The apprentice will complete a Level 3 Travel Consultant Apprenticeship including Functional Skills (if required).

Blended on/off the job training and location to be confirmed.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

Promenade Travel Ltd is a trusted and dynamic travel agency specialising in beach holidays, luxury escapes, and worldwide cruises. With a strong reputation for exceptional customer service and in-depth destination knowledge, we help our clients create unforgettable travel experiences. Join our passionate team and be part of a company that values excellence, innovation, and personal service.

http://www.promenadetravel.co.uk (opens in new tab)

After this apprenticeship

Following the qualification, the apprentice can look to progress to a Travel Consultant position and also consider further training programs.

Ask a question

The contact for this apprenticeship is: