Apprentice Motor Claims Administrator / Handler
OPTIMA CLAIMS LTD
Lincoln (LN3 4NL)
Closes in 19 days (Monday 28 July 2025 at 11:59pm)
Posted on 8 July 2025
Contents
Summary
Due to expansion, we are looking for additional people to join our team, with the successful candidate receiving full training and getting the opportunity to flourish within a vibrant and ambitious business.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
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Monday 4 August 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities include:
- Manage all incoming and outgoing correspondence efficiently
- Communicate professionally with customers, their representatives, and insurers over the phone
- Support the coordination and administration of temporary replacement vehicle services via our supply chain
- Assist in overseeing vehicle damage repairs through our network of approved repairers
- Provide daily administrative assistance to Motor Claims Handlers
- Contribute to invoicing processes through accurate administrative support
Where you'll work
12
Allenby Business Village
Crofton Road
Lincoln
LN3 4NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administration Level 3 Apprenticeship
- Functional Skills in Math & English level 2
More training information
Training is delivered in the workplace with monthly tutor visits. This will be hybrid delivery.
Requirements
Desirable qualifications
GCSE in:
English and Math (grade A*-C / 4-9*)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this company
At Optima Claims we have over 30 years experience in the insurance industry. We specialise in working with commercial insurance brokers, insurers and directly with fleets, to provide personal, tailored, start-to-finish motor claim solutions.
After this apprenticeship
To progress within the company for the right candidate.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.chaplin@intecbusinesscolleges.co.uk
01788575090
The reference code for this apprenticeship is VAC1000330474.
Apply now
Closes in 19 days (Monday 28 July 2025 at 11:59pm)
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