IT Support Apprentice

Summary

We are looking for an IT Support Apprentice to join our team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry. This is a varied IT support role where you have exposure to a range of technologies both in our own office and whilst visiting our customers, with the appropriate support and guidance.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Salary - £ 16,000 to £18,000 depending on age and experience.

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Monday 18 August 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Established in 2002, Impirius Ltd is a trusted IT Support company, offering a range of services to business’ in and around the Leamington and Warwickshire area.

We have a wealth of experience and are looking to support and guide an apprentice through their programme to become effective IT Support technician, there is no better place to kick-start your career!

As an IT Apprentice, you will be an essential part of the team, responsible for provisioning new equipment and working as 1st line Support on the helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your true potential.

In this role, you’ll work towards your Information Communication Technician Level 3 qualification, delivered by the training team at JBC Skills Training.

A Typical Day in the Job:

Prepare and configure new hardware to be installed at customers sites
Provide 1st line helpdesk support to customers
Log and respond to tickets on the helpdesk
Work towards delivering a high-quality IT support service in line with target SLAs
Shadow the rest of team on customers site to gain a broader understanding of other technologies

Full training and support will be provided by your workplace mentor and from the JBC Skills Training. There will also be opportunities to shadow and assist more experienced team members to gain a broad exposure and experience in many other areas of IT including: Cloud Services, IT Security, as well as the installation and configuration of new PC’s, Laptops, Servers, Routers, Firewalls, UPS Systems, Network Switches, Wi-Fi equipment, surveys and deployment, Fibre Optics, Data Cabling, Patching and so much more!

Where you'll work

Tachbrook House
181 Tachbrook Road
Leamington Spa
CV31 3EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship
You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Private Wellbeing Policy Free Parking Driving license will be required due to the nature of this opportunity.

About this company

Impirius has evolved to meet the needs of local businesses and their IT infrastructures, as well as upgrading and maintaining existing systems. The company now fulfils a wider variety of IT services and is very keen to continually provide cutting edge solutions. Our aim is to provide technology solutions that meet and exceed our clients needs, by taking the time to understand their specific business and create solutions that improve the way they work.

https://www.impirius.co.uk/ (opens in new tab)

After this apprenticeship

Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.

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