Business Administration Apprentice - Business Support – Find an apprenticeship

Summary

Through our Step in Apprenticeship Programme, we have an excellent opportunity. We are recruiting a Business Admin Apprentice within the Highways Intelligence Group, part of the Climate Change, Environment and Transport Directorate.

Wage

£24,027 a year

Check minimum wage rates (opens in new tab)

We offer a highly competitive starting salary of £24,027 per annum, a starting holiday entitlement of 25 days, flexible working arrangements and training.

Training course

Business administrator (level 3)

Hours

37 hours per week, Monday to Friday 9am to 5pm. However, there is the option of flexible working arrangements.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Help deliver the annual highways training plan for over 300 staff, including reviewing data to understand needs and working with training providers and colleagues
Act as the main contact for training and system-related questions
Use the council’s finance system to raise orders and track payments
Support projects that involve changes to software and systems in Highways
Assist with the yearly health and safety review across the Climate Change, Environment and Transport teams
Use Office 365 tools (Outlook, Teams) daily to work with colleagues and attend meetings
Manage a shared mailbox and respond to emails from both staff and external contacts
Organise meetings, take notes, and follow up on actions
Collect and enter data to support PowerBI reports
Help manage the Highways vehicle fleet, including MOT and service reminders
Monitor and review processes and procedure
Use problem-solving and creative thinking to improve service
Understand Highways processes and support the team’s needs

Where you'll work

Great Moor House
Bittern Road
Exeter
Devon
EX2 7NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EXETER COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Starting in September 2025 the duration of the apprenticeship contract will be 18-months.

Apprentices will work towards a Level 3 Business Administration Apprenticeship with Exeter College, including record and document production, and managing stakeholder relationships. This will be supported by a combination of training and practical work experience.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4, C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
Initiative
Keen and enthusiastic to learn
motivated to succeed
Able to listen carefully
Resilient

Other requirements

As part of your application, you must write a supporting statement. Refer to the job description and person specification and include examples that demonstrate your skills and qualities. This statement is a crucial part of the selection process and will help determine if you're invited to interview. Interview Date: w/c 28th July 2025

About this company

At Devon County Council, we work together to improve life across Devon for everyone. We want to create a place that people enjoy living in, as well as a place that you enjoy working.

http://www.workingfordevon.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is an extremely exciting time to join us as we are expanding our apprenticeship offer to invest in the future Council workforce
There are no guarantees of employment at the end of the Step In Programme, but we would expect the apprentice to apply for further employment, ideally within the Council or within the wider Devon economy

Ask a question

The contact for this apprenticeship is: